Cisco WebEx Desk Pro - Video Quality

[islamahmed]

Good Day, 

We have WebEx desk pro endpoints when registered to cloud, the video quality and streaming for any shared video is good. 

but when registered to on-premise CUCM , the video quality and the shared screens quality become too bad. 

Please any steps or recommendation to enhance the quality for on-premise for (End point, CUCM or network devices)

Please find attached.

Thanks in advance

[Nithin Eluvathingal]

Does the call flow through expressway ? 

If yes  There is a bandwidth setting on expressway. Check that too. 

[islamahmed]

Thanks Nithin for your reply

the two endpoints registered on CUCM same region 

the call flow Endpoint1 - CUCM - Endpoint2 

[Nithin Eluvathingal]

Since it on-prem and directly calling between two end points there shouldn't be such issues. 

[islamahmed]

Thanks, Nithin, should I open a case with Support?