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One-way mute: Webex mutes but does not unmute.

gaurav.ketkar1
Level 1
Level 1

This used to work in the past and is a regression. Here is how you re-produce this bug:

  1. Join a call.
  2. Unmute yourself by clicking the digital button in the Webex window. Ensure the other people can hear you.
  3. Now reduce the (gain) input volume of the input source to zero. (On a Mac by going to Sound Settings > Input > Sliding the input volume toggle all the way to the left) This also causes Webex to digitally mute you - automatically. It doesn't matter whether or not "Sync mute with mic button" is checked or unchecked.
  4. Now bring up the gain. Webex doesn't unmute you and you must click on the icon manually to unmute.

This is a huge productivity killer.

I use `Mic Drop` on Mac to assign a universal key combination to Mute/Unmute myself without needing to have the Webex meeting in focus. This is a fairly basic bug that Webex should have addressed especially considering the number and frequency of updates the app has.

1 Reply 1

WeeSin.Teo
Level 1
Level 1

Muting also work with different brand of headset, such as Jabra and Cisco?

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