Webex Board display going out

[Jony-GH]

Hey everyone, our Webex board was updated overnight and came in to this (see attached photo). Called support, its out of warranty but they aren't sure what to do about it. Has anyone had a similar experience and what steps taken?

[chrisconnolly]

Did you try to a factory reset of the device? Certainly couldn't hurt

[yhung]

This might've already been tried but, does the backlight screen change if you try to adjust the brightness?

[Jony-GH]

Yep, adjusting the brightness doesn’t affect it as its the actual LED lighting I believe.