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Beginner

In EVENTS, I shared a video and could not get the audio to work, it works fine in Meetings

In EVENTS, I shared a video and could not get the audio to work, it works fine in Meetings, is there something I need to do?

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Cisco Employee

Thank you for your post! 

 

At this time Events does not have the option like Meetings does to Optimize for audio when you share your screen or application.  If you have the video file, you could try clicking on "Share" top left, and choosing File.  this will bring the file in to the window with a play button.  If the video is on a webpage, try Share > Multimedia. 



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@Clare Davis, Webex SME Thanks for the reply, I had the same issue.

I have a follow-up question on your suggestion to use file sharing instead. Are there any limitations for the video quality for this type of sharing? What resolution should the video be if I try to share it via file sharing and what resolution if I want to share it via a webpage?

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Due to the large number of available display resolutions, Webex does not recommend a specific screen resolution for optimal viewing. If a document or presentation is shared using the Share File (Including Video)... option, the presentation or document will automatically be scaled for optimal viewing on the attendee's monitor.

 

If you will be sharing your desktop or application in the meeting, you can change your resolution prior to joining the meeting to provide a better viewing experience to your attendees. The most common resolution on new computers is 1366 x 768.



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Thanks @Clare Davis, Webex SME . So if I understand correctly it does not really matter what video resolution I use when I share the file as the Event host, since the participants´ Webex client will adjust the resolution anyway?

 

I actually just wanted to know what I should use for sharing a 20 min 720p resolution video via Webex Events - would you recommend to go with file sharing (video) or do you think it is better to upload the video to some webpage and then share via the Web content sharing option. I can ensure stable broadband connection on my side.

 

I am also worried about possible lag between video´s sound and picture.

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In addition, if you share the "file" video, it will NOT be included in your recording. Just something to be aware of for playing back a recording and finding a large gap where the video played.

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