I'm trying to import contact with still the same unsuccessful result. I still get the same response from Webex Events: "You cannot import the file because it contains no contact.“. I exported the template, opened it in Excel, added the rows with names and the e-mail information, and saved as TXT file UTF-16 (with tabs) and CSV file UTF-8 with comas. Any suggestions?
Sorry - Personally, I don' know why you are getting the error. Did you try saving as CSV/Excel?
I would open up a case with Support here: https://help.webex.com/contact
You'll see the options to reach out at the bottom.
I was not able to get this to work following the Webex instructions.
However, I was able to get this to work by doing the following:
1. Opening a comma delimited file in Notepad
2. Replacing all of the commas with tabs
3. Saving as a .csv file with UTF-16LE encoding.