Webex Events import contacts

[jakub.rainisch]

I'm trying to import contact with still the same unsuccessful result. I still get the same response from Webex Events: "You cannot import the file because it contains no contact.“. I exported the template, opened it in Excel, added the rows with names and the e-mail information, and saved as TXT file UTF-16 (with tabs) and CSV file UTF-8 with comas. Any suggestions?

[amccarl]

I was not able to get this to work following the Webex instructions.

However, I was able to get this to work by doing the following:

1. Opening a comma delimited file in Notepad

2. Replacing all of the commas with tabs

3. Saving as a .csv file with UTF-16LE encoding.

[demaios]

Thank you amccarl!!! Your instructions worked! I had to figure out that I had to use Notepad++ to Find and Replace commas to \t, and that I needed to use the Encoding menu to save as UCS-2 LE BOM (UTF-16LE). I saved as a .csv file, and the import worked.

I am so grateful. I got no response from Webex support or my campus staff. The responses to my invites are rolling in!

Your friend,

Susan Smutny

[TimsterC]

Same problem still. Did Anyone ever solve this?

[David Laursen]

Same for me.  Using Excel on a Mac and saving file as UTF-8 CSV didn't work when uploaded to Webex.  Saving as a MS-DOS CSV did.

[Clare Davis, Webex SME]

Sorry - Personally, I don' know why you are getting the error.  Did you try saving as CSV/Excel?

I would open up a case with Support here: https://help.webex.com/contact

You'll see the options to reach out at the bottom.