Webex for Developers

Resolved! Welcome Webex Contact Center Developers!

We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...

Resolved! Stopping/Ending an ongoing meeting via API

Is there a way to somehow end/stop an ongoing/in-progress meeting with your API, and not JavaScript SDK?For context, I'm using G2G service app to create a meeting and later i join that meeting using JavaScript SDK. But unfortunately my implementatio...

Resolved! meeting:transcription:connected event nver triggered

I want to achieve real time transcription with Webex JS SDK. I am using the 3.0.0-beta.303 version of the library. I am referring below resources:1. https://developer.webex.com/blog/how-to-receive-real-time-meeting-transcription-with-the-webex-javasc...

/meetings API - The server understood the request, but refused to...

"message": "The server understood the request, but refused to fulfill it because the access token is missing required scopes or the user is missing required roles or licenses.", "errors": [ { "description": "The server understood the request, but ref...

In response,Roles getting listed in People API but Not in SCIM2.0 API.

Hi Team,I have User where I am performing GET USER operation.Using SCIM2.0 get user API, I could not find Role values in response.But If I I do same GET USER operation using People Get person API then role values can be seen in response.Why there is ...

Webex Connect - Live Chat

Hi Team,We have created a live chat and in Chat form we have Name, Email, Language and Service Type details which we are collecting from customers. We have created two flow/custom variables, Language and Service Type to collect the language and servi...

WxCC API to retrieve all the call data of active call.

Hi Guys, With the new API functionality from flow builder, is there a sample someone has already tried to fetch all the active call data. like, Entry Point, Option Selected, ANI, DN, etc. ? Asking to save some time before i start working on it.

Resolved! Using WxCC API with in the Flow designer

Hi, I would like to inquire whether it's possible to call the WxCC API within a flow. My intention is to modify the value of a global variable within the flow, enabling authorized business users to update the global variable status using phone calls....

Webex CC Headless Widget: How to Read Attribute Values in script file

I'm currently exploring the Webex CC headless widget and have come across the following configuration in the widget setup: "headless": { "id": "dw-headless", "widgets": { "comp1": { "comp": "agentx-custom-desktop", "script": "htt...

Chat and Email Functionalities in Webex Contact Center Sandbox

Hi everyone, I'm new to Webex Contact Center (CC) and recently set up the sandbox environment. I've successfully tested the basic agent desktop voice functionalities using the documentation, but now I’d like to explore chat and email functionalities....

Resolved! Cannot unassign primary phone number with Webex API - people

Using PUT https://webexapis.com/v1/people/{id} I cannot remove the user's phone number and set it to null.When I have the following in the body:{ "phoneNumbers": [ { "type": "work", "value": "none" }]} The response comes back with the ...

EWT calculation / get max. Wait time / Agent states for skill-based Q

Hi all, we have a challenge and not able to find a good way to solve the customer requirements.We have a skill-based enviroment, possible that behind each Queue can be several steps/teams and that we have skill profiles mapped to Agent or the entire ...

Looking for support with Webex App for Jira

Looking for support with the 'Webex App for Jira'. I was sent here by this link https://developer.cisco.com/ecosystem/webex/apps/webex-app-for-jira-cisco-systems-46131/ Trying to understand whether or not the Webex App for Jira lets me "associate a ...

Resolved! Need help to open a user chat using reply button

I have created a bot which anyone in my organization can use to raise a request with my team. Once any user sends a message , the bot gets that user's ID and Message and sends it into my team space. The bot gives a reply button. I want to add a funct...

Resolved! Bot that calls user

HelloI'm trying to create an application that calls a user and plays a message letting them know they have been assigned a task. I have been exploring the rest api and played with the /v1/telephony/calls/dial api but I see that there are different ki...

Receiving presence state events of all registered people of one org

Hi, we need to receive presence events in a application for 2000 people, for all the organisation. We managed to subscribe to receive the events but get a limitation of about 100 people. If we register more than these, we receive evicted information ...