@JayAustin
Yes, you can connect Power BI directly to the WxCC APIs, but as you're discovering, it requires significant development work. You have to handle authentication, API rate limiting, pagination, and then transform the raw data into a usable model before you can even start writing DAX.
Yes, you can connect Power BI directly to the WxCC APIs, but as you're discovering, it requires significant development work. You have to handle authentication, API rate limiting, pagination, and then transform the raw data into a usable model before you can even start writing DAX.
There is a much simpler path. We built Expo XT for Webex Contact Center, which is a pre-built Power BI application available on the Webex App Hub.
It’s designed to solve this exact problem by providing a ready-to-use solution that includes the complete data pipeline and a robust semantic model. It comes with all the key fact tables and measures you'd need, like abandonment rates, agent performance, and queue analytics. As the screenshot shows, measures even include natural language descriptions powered by AI, so your team can understand the logic without having to be DAX experts.
Instead of spending weeks building a custom connector, you can have comprehensive WxCC analytics running in Power BI within minutes.
You can find it on the Webex App Hub here: Expo XT WxCC Analytics in Power BI - Webex Apphub
If you're interested in skipping the development headache, I'm happy to schedule a quick 15-minute discovery call to see if it's a good fit.
-CDRGURU
