cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

102
Views
0
Helpful
7
Replies
Highlighted
Beginner

Recording Password for education connector

Hello guys

 

We started using education connector for our moodle this semester at our university.

And we just realized that some recordings don't have any password inside of it anymore and still asking for the password inside the webex after clicking the "view recording" button (see the attached pictures).

 

Is there any specific reason why this happened? and how could we solve this problem?

 

Many thanks in advance!

7 REPLIES 7
Highlighted
Beginner

Did you try clicking on the Copy icon in the 1st screen and then pasting it in the password field on the 2nd screen?

Highlighted

Hello Kathy

 

Yes I tried that already. But nothing is copied from the first screen, it's empty.

Thanks for the hint tho

 

Regards

Julius

Highlighted

Our team is addressing this issue; we are targeting to make the fix available by end of this week.

Highlighted

Thank you for your reply!

Can you inform us, if the issue is already fixed?

Highlighted

I have a TAC case open regarding this very issue, great to see your response as I haven't had that as an update yet via the case, I've just been sending through more and more examples

Highlighted
Beginner

Is there any news about this patch? apparently this problem still there for our moodle (LMS) system.

And just wondering, what is actually the cause of this bug?

 

Regards
Julius

Highlighted

We've been told the fix has been applied, either 12 or 13 Oct. We've been checking through our recordings and all passwords so far have been restored. We're using D2L.

 

No information has been provided to us on what the actual issue/bug was

 

Regards
Roray

Content for Community-Ad

This widget could not be displayed.