webex recording file error 'webex file' not mp4

[Jessica.Walker]

Hi, we have used the same method for recording over 15 times, however we recently got a webex file downloaded instead of mp4. We always take the below steps, anyone know what may have went wrong or how to access the screen share recording
Host shares screen- records 'to computer'- selects desktop (only file option is mp4)-stop recording- mp4 downloads to desktop. What went wrong that our desktop icon is an internet browser with 'webex file' + appears to have recorded our video face not our screen share???
Any help welcomed, thank you!

[husali · Accepted solution]

Hi Jessica.Walker,

Your screen layout determines what is actually recorded. You may want to verify your Screen Layout for Recordings settings to ensure it is set to your desired option. https://help.webex.com/en-us/530fzu/Select-the-Screen-Layout-for-Recordings-in-Webex-Meetings-and-Webex-Events

The recording format is also determined based on your site version and settings as well. https://help.webex.com/en-us/n62735y/Record-a-Webex-Meeting

Regards,

Hussain