Can't see other participants when on video

[Ben.Herbert]

Hi all,

I've been having some issues with my video quality when using WebEx through my company VDI so thought I would try from my W10 desktop. The good news is my video quality is great now, the bad news is I can't see other participants. I've attached a screenshot of what I see, I can make out maybe 20% of the screen....

I've had my IT team on the phone who replicated on their own personal desktop and didn't experience the same issue so it would appear to be a problem specific to my machine.

Can anyone shed any light on how to fix this? I'm using version 45.1.5.10 of the WebEx meeting App.

[Fred Nielsen (ePlus) · Accepted solution]

Do you have an Nvidia graphics card? If so, try to change the main setting under the 3D Graphics section in the NVidia settings panel to prefer emphasizing "performance".

[Fritz_H]

@Ben.Herbert 

the most common and usually useful hints in this forum are:

- graphics driver Update

- disable hardware acceleration (option only available in Webex-Meetings, not (yet?) in Webex(-Teams)).