Error Message

[Courtney Gores]

I have a client who, on multiple occasions, has received the error message: Your meeting service had a problem processing your request. Contact support of your administrator and provide the following error tracking ID:  Error Tracking ID: 6DC8AFDA00A84B5AB9341AAA7B6E2169_1652368164523

This only seems to happen when he's working remote, as he's been able to log into webex just fine when he's at the office.  Any suggestions on how to fix this? 

[Kathy N.]

This could be caused by their network connection or computer resources.  I recommend having them start by checking their network connectivity using the Cisco test at this LINK.  They can also check the network and computer resources by opening a Webex meeting and going to Help>Health Checker.  If they don't have enough memory or CPU, it can cause similar errors to what you describe above.