Microphone issues

[ramitsce]

Microphone stops when connect with more than 4 users but when having one to one meetings it works fine. If it is multi users meeting i am having this issue. Could anyone please help on this?

[yhung]

This shouldn’t be the case, I haven’t had this issue before.

Are you using your laptop microphone or a headset? When you are in the Meetings window, you can make sure you have the right microphone device selected and test if it is working.

https://help.webex.com/en-US/article/bzg2s7/Test-Your-Speaker-and-Microphone-in-Webex-Meetings

Also want to make sure your network connectivity is good.

[ramitsce]

Thanks for your reply. I have tried both laptop microphone and headset. It is not working when having more than 3 participants. 

My network connectivity is bit slow with 2 to 4 mbps only, but will it cause such issue??