Problem with Cisco Webex Desktop App

[AlessandrpPaba49972]

Hi,

i have a problem with a pc win10 with WebEx Desktop App installed.

if Chrome is set as default browser, when i try to join a meeting through invitation link, WebEx Desktop App (already installed) doesn't start automatically. 

Chrome ask me if i want to join via browser, launch WebEx Desktop App (not works) or download it again...seems that Chrome not recognized WebEx Desktop App is installed.

i have to download the app again and lanch now the meeting starts.

If i set as default browser IE and try to join through invitation link, WebEx Desktop App starts correctly.

the problem seems to have started after installing Edge Chromium...

Please, help me!!!

[Fritz_H · Accepted solution]

@AlessandrpPaba49972 
I experienced a similar issue recently.
After installing the Webex-Browser-Addon/Plugin the installed Webex-Client was recognized...

Perhaps you may want to try this approach?

https://chrome.google.com/webstore/detail/cisco-webex-extension/jlhmfgmfgeifomenelglieieghnjghma

https://addons.mozilla.org/en-US/firefox/addon/cisco-webex-extension/

[Fritz_H · Accepted solution]

@AlessandrpPaba49972 
I experienced a similar issue recently.
After installing the Webex-Browser-Addon/Plugin the installed Webex-Client was recognized...

Perhaps you may want to try this approach?

https://chrome.google.com/webstore/detail/cisco-webex-extension/jlhmfgmfgeifomenelglieieghnjghma

https://addons.mozilla.org/en-US/firefox/addon/cisco-webex-extension/

[AlessandrpPaba49972]

Hi Fritz,

thanks! i installed extension and now works fine!

thanks a lot.

ale

[Fritz_H · Accepted solution]

@AlessandrpPaba49972 

Thanks for your reply - now others may find this as a possible solution for their issue..
Next time perhaps it´s you giving the hint for the right answer...

[kndskelton]

Have you checked what the default App is set too open WebEx? Seems like the Edge Chromium set itself as default.