Vitual background stopped working

[p.m.reuvers]

Last Tuesday virtual background in Webex meeting was still working fine. But yesterday, without any configuration change on my Windows 8.1 system (Intel I7 Ivy, 16gb , Nvidia FTX660Ti) it refuse to work. My system seems not comply the minimum system requirements.

I did a complete reboot without result,

How can I found out which part of my system don't comply?

Kindly regards P. Reuvers

[kndskelton]

I have this issue on many systems. It appears to be related to this bug.. Virtual Background Crashes Webex ClientCSCvv88245 Webex support states no fix at this time. I may try installing an older desktop App. Although, need to figure out how to disable auto-update!

[p.m.reuvers]

Am I the only person with this problem? I did some changes, I deleted all the registry-entries of Webex and a reboot, without result. I own a much slower machine where the virtual backgrounds works perfect. So my question is, What make Webex think my PC is uncapable for virtual background. It's important that this works.

[p.m.reuvers · Accepted solution]

without thanks to Cisco I solve the problem by myself, But I am willing to share the solution:

1. I copy the folder & contents of c:\Program Files (x86)\Webex\ from the working machine to a share (or USB drive)
2. I killed all the Webex processes within task manager on the destination machine (The one with the problem)
3. I renamed c:\Program Files (x86)\Webex\ on the destination-PC (The one with the problem) to Webex.old
4. Copied the webex folder from the share to c:\Program Files (x86)\Webex\
5. After starting webex, everything works as a charm. Now I ignore all future updates until this problem is solved.

Regards Pandit

[tysonalvarez67502]

Are there any other options? This folder is not showing on my drive.

[p.m.reuvers]

I found a dirty workarround

I changed the CPU name in the registry

Computer\HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\System\CentralProcessor\0

change the key: ProcessorNameString
to the value: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

now virtual background works in the latest version of Webex

I still hope you will change webex

[p.m.reuvers]

I see that on my system the Webex version is 40.11.4.15, This is the system with the problems

On my slower system the version is 40.11.3.12, this webex is working like a charm

The solution seems to downgrading, but where can I found version 40.11.3.12?

Instead to introduce new problems with each new version I prefer to solve all the known problems.

I also prefer to get any reply

[p.m.reuvers]

Today I did a complete reinstall of my system, it was  a lot of effort, but virtual background is important, i installed Windows10. One of the first program's I installed was Webex, and I get still the message again that I can't change the virtual background because my computer's CPU or GPU configuration or performance is too low. To became crazy!!!!!

It was working great for many months with a CPUload of 10%. My PC is very fast I7, 16GB Fast Nvidia card,

Please What can I do to get the virtual background back?