web-ex teams fail to start when launched from apps

[mkolluri]

When I launched the web-ex teams from the apps, I see the following error .

 

IT team un-install the app and installed back from cisco e-store. Still facing the same issue.

So, I started using the web link for teams.

Let me know if there is a way to get rid-off this issue.

Thanks,

Mahendra.K

[zeekbower]

Try this

Windows

Sign out of the Webex client.
Press Ctrl + Alt + Del on your keyboard, then select Task Manager.
Select More details (if you do not see Processes):
User-added image
Under the Processes tab, right-click on Webex, then select End Task.
User-added image
Right-click on the Windows (Start) button, and select Run. In the Open text box, enter %USERPROFILE%\AppData\Local\CiscoSpark.
Delete all data in the CiscoSpark folder.