Solved: Webex 44.7 MacOs No Audio on Studio Display

RobAC66 · ‎07-17-2024

Dear all,

today my Webex client updated to Version 44.7.

Now, I can hear the ring tone, but not the audio of the person who called me. Other audio devices work as expected.

System: MacMini M2, Sonoma 14.5, Apple StudioDisplay with Firmware 17.0.

I tried rebooting Mac and Studio Display, then did a complete uninstall of the Webex app including deletion of the folders in my private Library folder. No success.

Any hints are welcome.

TIA, Robert

P.S.: can I download the former version of the app anywhere?

sreyesmo · ‎07-22-2024

an update on this subject,

The bug trackingID for this issue has been created as per below details:

====================================================

No audio output when Apple Studio Display Speakers is selected
CSCwk81465

Description

Symptom: Webex App is detecting his Apple Studio Display as a Speaker but there the sound test fails as there is no sound coming out of the Studio Display. The Studio Display speakers are otherwise working fine with every other applications requiring audio output

Conditions: interoperability with Studio Display (Apple)

Workaround: Select a different audio output device

Further Problem Description: Issue does not present on version 44.6

This information will be publicly available within the next 24 hours via link below:

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwk81465

In addition, The fix has been merged in 44.7.0.30263 which will be deploying on the next 48 hours and the update will be available automatically.

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