Webex camera applied unintended green filter

[Faith Jireh]

I joined meeting with Amazon Fire Tablet.

Before I was admitted to the meeting, I have turn on camera for preview. Everything seem normal.

After I was admitted, the camera all a sudden has unintended green filter applied to the camera.

I have tried uninstalled the app, and install again. Nothing changed
Camera setting only has the option to switch between front camera or back camera.

I have seen some articles talking about hardware acceleration, but I don't have that option in the setting

[RCS Webex]

I called Cisco Webex tech support and explained the issue on 5/11. They escalated it to tier 2 support, who indicated an update on the Fire tablet released 5/8 was to blame. It was unclear if this was a Webex update or an Amazon Fire update.

Support said they would follow up, but there is no resolution unless Cisco/Webex/Amazon releases a fix.

They offered as a potential workaround rolling back whatever Cisco/Webex/Amazon update was installed on 5/8. As this is our customer's device, I have no way of researching what could have been updated on 5/8.

[RCS Webex]

Cisco called back today (5/16) to follow-up and clarified they believe the issue is with an Amazon update to the Fire tablet.

[nroberts0328]

Members at my company are having this issue as well.

[RCS Webex]

We also have a user joining our Webex from an Amazon Fire tablet that started experiencing this same issue.