WebEx mobile app issue

[ddevadoss]

The WebEx app on my mobile is signed in but is active to receive calls only when the app is opened. If I go to another app even though WebEx app is signed in, I don’t get calls. Let me know if any resolution is available for this. The messages comes through with a delay in time. 

[Jonathan Schulenberg]

Are you using CUCM or WxC-MT as the calling platform? If the former, ensure APNS is setup.

Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recomm... 

Push Notification Deployment Guide (On-Premises Deployments) 

[ddevadoss]

Thanks Jonathan. Yes we use CUCM. I Will check it out with my Director and let you know. I think it will solve the issue.