Webex Scheduler is working on your Add Webex Meeting Request

[Chris McG.]

Has anyone else had issues with the Cisco Webex Scheduler not always working?  It seems to randomly work or stop working.

When it doesn't work, users just get a message on their meeting invite in Outlook that says:

Cisco Webex Scheduler is working on your Add Webex Meeting Request

It will just have a spinning circle and never actually do anything.  I've checked web filters, firewalls, etc.  I can't seem to find anything that is being blocked.

Wondering if anyone has any ideas or has seen this?

[zeekbower]

Here are a few work arounds that might help: 

1. Run Outlook as administrator if the plugin works
2. Go to control panel -> internet settings -> Security and click the "internet" world icon zone. Select "Enable Protected Mode" from the Security Level for this zone area. 

The issue occurs when ieframe.dll is unable to render the frame due to zone permissions and issues error code 0x80004005. You can also attempt to add cisco and webex domain names to trusted sites. 

We experienced issues with regular domain users subjected to increased security. 

[schumi352]

I have the same issue, Chris. What version of MS Outlook or MS Office are you on? Check Known issues and limitations for the Webex Scheduler for Microsoft Outlook