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Ability to Allow Host to Unmute Participants Without Sending Request to Unmute

lamottewebex
Level 1
Level 1

I was recently upgraded to Webex 40.10.4.2 and am unable as host to unmute participants directly.  It now sends a request instead.  It does not matter if I have selected to allow users to unmute themselves or not.  Is there a way around this?  Our hosts control our meetings and need to be able to unmute speakers at specified times in our meetings without the speaker having to approve the request to unmute.

2 Accepted Solutions

gautgupt
Cisco Employee
Cisco Employee

All, it is important to follow the audio privacy of Webex users and therefore we introduced the functionality in our October update where host/cohost cannot directly unmute any attendee. Host/cohost can only send the request to the attendee to unmute.

However, we do realize that there are scenarios where host will need more control of a meeting and a need to be able to unmute the attendees directly. We are planning to introduce a moderated mute mode which allow host/cohost to do so. This will still be controlled where host will need to select the moderated mute mode. Exact details and timeframes are being worked out. 

 

NOTE: The Community Manager has marked this response as the current solution so that other community members can easily view the BU's response. The solution will be updated when there is more information from the BU.

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Cole Callahan
Cisco Employee
Cisco Employee

Hi everyone,

In the recent What's New Blog, it mentioned an update relevant to this thread and the 41.2 update...

"Moderated Unmute Mode

Moderated unmute mode can be enabled for meeting cases where hosts and cohost can directly unmute participants. (As opposed to the standard privacy mode, where a participant will receive a request to unmute from the host or cohost.) This is particularly useful for cases like the classroom, where students may be too young to read the prompts, and the teacher needs more direct control over the students' unmute.

Administrators can enable moderated unmute mode on their site, giving hosts access to this option in the meeting scheduler and personal room preferences. Meeting participants will see a clear indicator in the meeting window for meetings in Moderated unmute mode."


You can read more here - https://help.webex.com/en-us/xcwws1/What-s-New-for-the-Latest-Channel-of-Webex-Meetings#Cisco_Reference.dita_67fd4abb-53a5-4ba0-a9fb-ef17afc4d01e



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