Change Webex Upgrade Schedule

[lallimander]

Hi All,

We have been recently getting notices that our webex site xyzcompany.webex.com will upgrade at the time mentioned in email. That is our production time and we would like to permanently change these upgrade times to off hours instead of manually setting upgrade time each time. Is there a feature or option to configure this?

Thanks,

Lalli

[Stephanie Knoop · Accepted solution]

Your Webex site upgrade schedule is based upon what cluster your site is associated with.  The maintenance schedule can be seen here: https://status.webex.com/maintenance?lang=en_US

The cluster that your site is associated with is determined when your contract is signed, I believe based upon the location of your headquarters address listed on the contract.  I would suggest reaching out to your CSM with this question to see if your site can be moved to a cluster that is regionally appropriate for your traffic flows, as well as in a better time zone.  You can get a feel for maintenance window times by looking at the site above.

https://help.webex.com/en-us/WBX15/How-Do-I-Contact-My-Customer-Success-Manager-CSM