Cisco WebEx Meetings 41.2.4.15 System Maintenance at a Specific Time?

[jdulac]

All,

We use Cisco WebEx Meetings for our local government council meetings. As of late, our meetings are reaching the 5 hour 30 or sometimes 6 hour mark. The meetings are scheduled through the Outlook WebEx add-in and are scheduled from 5:30 p.m. - 11 p.m. CST. 

If the meeting happens to go past 11 p.m. we see an issue at 11:30 p.m. CST where the clients are dropped and automatically reconnected to the meeting. The whole process lasts approximately two minutes. It's almost like Cisco is running a scheduled task at 11:30 p.m. CST each Monday. We have opened a Cisco Tac case on this.  

Has anyone else experienced this?

[Wade H. · Accepted solution]

You can view the maintenance schedules here:
https://status.webex.com/maintenance?lang=en_US

You need to know which cluster your site is hosted on, which your site admin should be able to identify. You can see if any of the maintenance windows coincide with the issues you are experiencing.

Otherwise, TAC should be able to provide additional insight