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Extreme low sound quality in WebEx

noize
Level 1
Level 1

Hi, I really need some help because I don't know what to do anymore.

Because of distant learning I have to use WebEx Meetings, but I have some mayor issues with my audio. 

 

I'm using a ShureSM7B + Focusrite 2i2 as audio interface and everything works perfectly (Adobe Audition, Zoom, Audacity, Discord, TeamSpeak...) - but WebEx doesn't recognize my microphone, although all settings are set properly. 

 

SOMETIMES WebEx recognizes my microphone, but then the sound quality is extremely low. Even worse than a built-in Laptop microphone. And researched so much already but it seems like there is no solution for this issues, I also tried re-installing, repairing, un- and reinstalling drivers etc... I really have to rely on WebEx this year and I have to get my microphone to work.

1 Reply 1

John Tansey
Cisco Employee
Cisco Employee

So sorry to hear you are having this problem,

 

general guidance here is to do the following [only once] use the 'audio preference' in the pre-meeting [or after you've joined] to ensure that Webex is choosing the correct system mic, once selected we will 'remember' this setting

 

Then make sure 'automatically adjust volume' [enabled by default] is checked, which will help with getting the mic sensitivity right automatically as you are speaking.

 

Also consider enabling 'remove background noise' in the audio settings if you are in a noisy environment/working from home. This works fantastically to eliminate even the loudest environments.

 

Finally, if you are inserting a 'music' source /multimedia into your mic, enable 'music mode' to allow the Mic to passthru the high fidelity audio without any of our background audio detection/automatic gain control for the best experience.

 

Last but not least, the Focusrite scarlett 2i2 has [2] XLR audio ports, and Webex does not recognize the 2nd port, so for Webex [and S4B, and a few others], make sure to use Mic 1 although I imagine you already knew this.

 

Also, if this doesn't satisfactorily solve the problem I would suggest a call into our worldwide TAC organization? I quickly reviewed a summary of prior cases referencing this product and it appears they were all solved via a variety of methods. If Webex isn't recognizing the device while other applications are we would love to get a log of this [our TAC group is great at helping with this] 1-800-553-2447 or on the web 



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