Meeting with iOS devices no Camera

[RICHARD MESSINGER]

I am able to schedule a meeting and the participants are able to connect with their iPad/iPhone and they can use their Camera without any problems.

I have a customer who invites the same people to a meeting and when they connect with the same iPhone/iPad, they are not able to use their camera.  It is not available.

I looked at the customer's meeting preferences and I do not see anything that is stopping them. 

Any thoughts?

[Clare Davis, Webex SME]

Is the other meeting where they can't use video on a different Webex url?  If so, maybe video is disabled at the meeting level, user level, or site level.  

[RICHARD MESSINGER]

Same url.  One difference is the one that works is also an administrator and the other is a plain user.

When I look at the user settings, I did not see anything that would stop the iOS device from working.  A PC did have its camera working, just not the iPad or iPhone.