I am a system administrator and use WebEx Support Manager to remote into the users' machines. The user joins the session I send them and then I request control to remote in.
For some users, when I try to execute anything as an Administrator during the remote session, I am unable to type in my Admin credentials. I see a green screen the moment the user's machine asks for credentials.
If the user closes the dialog box, I can see their screen again.
I have already reinstalled Support Manager on the user's machines but this hasn't fixed it. This has happened with two users so far this week.
What could be the issue?
Please let me know if you need any more details.
Thank you
