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dsanders
Beginner

Webex Teams | Calling with Unified CM (No video shown with 7900 series phones)

I have an existing case that I'm working with TAC on that seems to have us all stumped. I have an existing Jabber implementation which uses Jabber Deskphone Video on each of the PCs so that the computer, which is connected to the phone, can use the CAST protocol to send and receive video with others that have webcams attached to their computers. Our organization is mainly consisted of Cisco 7900 series phones SCCP (I know, they're aging), but we still use them because they are work horses.

My question is, "Is there any way to make this similar implementation work with Webex Teams using Calling with Unified CM?" I'm not seeing any additional pieces of software out there to support this request.

When I use a CSF device calling to a 7945 desk phone which a webcam attached to the PC, all I see if a picture of a Desk Phone and the option for Start Video is not even present when using Webex Teams. If I do this same scenario and the person with the Desk Phone has Jabber controlling their desk phone, I can see their video without issue. This is due to the Jabber Deskphone Video software.

My organization really likes how Jabber uses the webcam as a function of the phone call and we're really interested in trying to get this to work with Webex Teams while still maintaining our existing Desk Phones.

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Accepted Solutions
Ashish Patel
Cisco Employee

Sorry this is not supported with Webex App, (this protocol with Cisco Audio Session Tunnel(CAST) protocol is not supported) nor is it planned. Feel free to submit a feature request. https://ciscocollabcustomer.ideas.aha.io


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Ashish Patel
Cisco Employee

Sorry this is not supported with Webex App, (this protocol with Cisco Audio Session Tunnel(CAST) protocol is not supported) nor is it planned. Feel free to submit a feature request. https://ciscocollabcustomer.ideas.aha.io


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dsanders
Beginner

If anyone wants to upvote my submission, please feel free to do so!
https://ciscocollabcustomer.ideas.aha.io/ideas/WXCUST-I-3359

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