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Beginner

External IP addressing dialing

My client recently implemented WebEx-TelePresence with one SX20 endpoint.  It works great when dialing URI addresses to external partners.  However, one of their partners can only be dialed by a public IP address.  The call fails to connect when dialing by the IP address.  Is this allowed through the WebEX-TP dial plan for registered endpoints?  I know the IP address is good because I can dial it from my company's C20 and my Movi client with no problem.

Thanks,

Mike          

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Cisco Employee

Hi Peterson,

Webex Telepresence has an IVR service.  Please download the attachment to see how to use the feature.

Regards,

Jason

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Cisco Employee

Hi Peterson,

Webex Telepresence has an IVR service.  Please download the attachment to see how to use the feature.

Regards,

Jason

View solution in original post

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Thanks Jason.  I also found this discussion

https://supportforums.cisco.com/docs/DOC-23176