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NOCMCS
Beginner

Mute All option touch controller doesnt work

The option to mute all meeting participants does not work
The session is initialized from the Webex Board and the participants join there and when pressing the option to mute everyone in the touch controller, it remains loading and reappears to press the option, but it does not mute any participant.
The scenarios tested were


-Start the conference from Webex Board (Mute Does not work)
-That a user is linked to the device (Mute does not work)
-That a user initiates a conference with the linked device (Mute does not work)


The options of starting the session with all participants muted does work, but the problem occurs when you want to use the option to mute all from the touch controller

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