Limiting access to training event - does not seem to work

[EricGordon111415]

Has anybody else experienced this: I scheduled my Training event and chose the option that attendees could not join the meeting earlier than 15 minutes before start time. However, while I was working with my co-presenters this afternoon, setting up the session, we had an attendee join in a 23 minutes prior to start time. This is the 2nd time this has happened so I am trying to figure out what I am doing wrong or if there is a glitch of some sort.

Anyone have this experience?

Eric

[Mike_Brezicky]

The option to join in advance (15 minutes in this case) is nullified by you starting the meeting. You are basically unlocking / opening the door.

I would suggest a practice session, but that is only available in Webex Events. With training, you could create a breakout room to practice in that attendees cannot join.

However, the simplest option would be Session > Restrict Access. This will lock the meeting not allowing entry until pressing Session > Restore Access.

[EricGordon111415]

Hey Mike,

I followed your advice on our session this afternoon. When I "restrict access," the message an attendee receives a pretty stark message "The session is locked. Attendance is restricted/limited to those currently in attendance" (or something similar to this). Do you know if there is a way to have a customized message pop up so the participant simply knows they have arrived too early? If I were an attendee who received this message, I would think there was some error, especially if I had registered for the session. It seems like a potentially confusing/off-putting message, especially for someone who is being diligent to arrive early to the session. Do you know if there is any way to moderate or customize the message?

Eric

[EricGordon111415]

Thank you, thank you, thank you Mike. I had completely forgotten about the Restrict Access option. That is the route to go. You are my hero, my friend!