Ask about new remote working resources from Webex in response to COVID-19

[Suzanne Phillips]

Currently, there is an unprecedented increase in remote working happening around the world due to circumstances resulting from COVID-19 (Coronavirus disease).  Cisco, like many of you, are planning responses to the situation, which includes helping our customers through this difficult time.
   

Supporting our customers 

As more teams are collaborating from remote locations, a global increase in Webex volume has been observed. We continue to actively monitor global traffic trends and usage worldwide.  We’re proactively expanding our worldwide meeting capacity, preparing to support all our customers who are rapidly scaling up their work from home efforts. We shared some of these initial trends here.    

New resources available 

If you're facing implementing new remote working practices - we’re here to help. To support this change, we have compiled training, guidelines, and best practices for IT administrators, people managers, and end users to transition to remote working. These sources will be updated frequently, so please bookmark and share these pages with your teams, and check back regularly for updates. 

1. Resources for your IT teams to help you prepare, deploy and manage the immense change that comes with a wide-scale rapid deployment of remote-work solutions.  Initial technical guidance can be found at cs.co/webexcovid19.  
2. Guidance to individual end users and their managers on adapting to remote work. End user resources can be found at cs.co/webexremotework.   

We will continue to provide our point of view, timely updates, and practical advice on remote working and much more.  In the meantime, our thoughts are with all those who are impacted.

If you have questions or need technical assistance, please post in this thread or to the Collaboration Voice & Video Support community.
Warm regards,
Team Webex

[breate]

Log in problem of Teams.

In other network it worked fine, but could not log in customer's office (which use secure network).

(1) clicked log in

(2) white screen for about 0.2 seconds

(3) then, same log in screen

Anyone have some tips or experience on this ?? Will be appreciated.

[gabby.hirst]

Could you help identify the differences between Webex Meetings and FedRAMP Webex Meetings? e.g. is FedRAMP deployed differently, is the user experience different or are the features limited? 

[embrenna]

Hi gabby.hirst,

Thanks for reaching out! As a FedRAMP Authorized solution, Cisco Webex Meetings lets you:

• Collaborate and increase productivity without the need for travel

• Make meetings more engaging with high-definition (HD) video, audio, and content sharing

• Leverage standards-based video conference rooms using a cloud-based video conference

  bridge

• Experience unlimited single fixed-price audio conferencing (unlimited usage)

• Deploy a full client-less experience (WebRTC/HTML5) for most everyone in your

  community

• Benefit from strong, risk-based security that meets Federal standards

You can learn more about the FedRAMP Authorized solution from Cisco at cisco.com/go/fedramp or contact your Cisco representative. You can also email COLLAB-USGOV@cisco.com for specific details you're interested in.

Thanks,

Emily