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Beginner

Is there anyway to change/customize "call me feature" caller id?

Is there anyway to change "call me feature" caller id?
Some of my members don't recognize the caller ID so they are not answering it.

Is there anyway to change it to a specific or my own number?

4 REPLIES 4
Rising star

Re: Is there anyway to change/customize "call me feature" caller id?

Hi,

When you use "Call Me" feature, the caller-id that is presented to you is one of the Cisco WebEx Global Call-In Number. I don't think you have control over it as those numbers are managed by Cisco. For example, if you are in United States, you will receive a call from one of the below number:

United States Toll

+1-415-655-0001

United States Toll (Chicago)

+1-312-535-8110

United States Toll (Dallas)

+1-469-210-7159

United States Toll (Denver)

+1-720-650-7664

United States Toll (Jacksonville)

+1-904-900-2303

United States Toll (Los Angeles)

+1-213-306-3065

United States Toll (New York City)

+1-646-992-2010

United States Toll (San Jose)

+1-240-454-0887

United States Toll (Seattle)

+1-206-207-1700

United States Toll (Washington D.C.)

+1-202-860-2110

United States Toll Free

1-844-621-3956

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
Beginner

Re: Is there anyway to change/customize "call me feature" caller id?

I've tried changing the default call in number and the caller id just won't change to any of those. Would be actually great to change to one of those and tell them to save that number.

Enthusiast

Re: Is there anyway to change/customize "call me feature" caller id?

I don't believe so. The Webex bridge is initiating the call back. The only thing I can think of would be to put the bridge number into the user's contacts although that's a bit a clunky. Aside from that it's education/training, i.e. when you join a meeting and asked to be called back, guess what the meeting will call you and your phone will ring.
Cisco Employee

Re: Is there anyway to change/customize "call me feature" caller id?

The call me feature is dependent on your site settings, all that a user could do is add his/her numbers under My Webex of Webex Site page

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