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Beginner

Unable to Call Cisco Webex Registered Device from Cisco Webex Teams App

I have just registered Cisco Webex Board 55 to Cisco Webex and i'm unbale to find it in the directory from Cisco Webex Teams App, is this a normal behaviour or is this a Cisco Webex Limitation ?

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Re: Unable to Call Cisco Webex Registered Device from Cisco Webex Teams App

Hi,

At this moment, not all features are supported on mobile clients. In mobile client dial pad, you can enter the video address (such as for a room device) and dial it but you won't be able to search using room device name like on Windows/Mac client.

https://help.webex.com/en-us/xhdf37/Webex-Teams-Call-Someone-Using-Your-Dialpad#id_120449 

You can open new feature request with your Cisco Account Manager.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

View solution in original post

2 REPLIES 2
Beginner

Re: Unable to Call Cisco Webex Registered Device from Cisco Webex Teams App

Update:
Can do it from the desktop client (from call tab) but not from mobile webex teams client
Rising star

Re: Unable to Call Cisco Webex Registered Device from Cisco Webex Teams App

Hi,

At this moment, not all features are supported on mobile clients. In mobile client dial pad, you can enter the video address (such as for a room device) and dial it but you won't be able to search using room device name like on Windows/Mac client.

https://help.webex.com/en-us/xhdf37/Webex-Teams-Call-Someone-Using-Your-Dialpad#id_120449 

You can open new feature request with your Cisco Account Manager.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

View solution in original post

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