Webex player

[RicardoLeonHinojosa56194]

Hello,

I'm having issues with my webex player. I'm trying to listen to a pre recorded webinar but the audio doesn't come out on the headphones. I only comes out on the speakers. I can listen to other applications just fine. I'm not sure what the webex player doesn't recognize the headphones. The output is selected to headphones.

- Updated sound and headphones drivers.

- Tested different files.

Can you help me?

Thanks

[mtabrez]

"The correct team of experts to help you are available by raising a case at support.webex.com. That said, once your issue is resolved, we'd love to hear if there was a fix that would work for our extended community. Come on back and let us know how you resolved this. thanks for being an active member of our Webex Community. "