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AIR-CAP2702E-E-K9 boot failed

amuzychenko1
Level 1
Level 1

After an unsuccessful change of software, the access point AIR-CAP2702E-E-K9 cyclically reboots.
There is no way to get to the command line interface.
The mode button for some reason has become disabled.

How can I restore the access point?

 

console output:

 

IOS Bootloader - Starting system.
flash is writable
Antigua Board
40MB format
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 277 files, 14 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 14249472
flashfs[0]: Bytes available: 26909184
flashfs[0]: flashfs fsck took 10 seconds.
Base Ethernet MAC address: d8:b1:90:47:5f:68
Ethernet speed is 100 Mb - FULL Duplex
button is pressed, wait for button to be released...
button pressed for 51 seconds
process_config_image_recovery Failure
Mode-Button not enabled
Loading "flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH"...flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH: magic number mismatch: bad mzip file

Error loading "flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH"

Interrupt within 5 seconds to abort boot process.
Loading "flash:/ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-mx.153-3.JH"...#########################

File "flash:/ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-mx.153-3.JH" uncompressed and installed, entry point: 0x2003000
executing...

Secondary Bootloader - Starting system.
Antigua Board Pre-Pilot
40MB format
Tide XL MB - 40MB of flash
Xmodem file system is available.
flashfs[0]: 277 files, 14 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 41158656
flashfs[0]: Bytes used: 14249472
flashfs[0]: Bytes available: 26909184
flashfs[0]: flashfs fsck took 11 seconds.
flashfs[1]: 0 files, 1 directories
flashfs[1]: 0 orphaned files, 0 orphaned directories
flashfs[1]: Total bytes: 12257280
flashfs[1]: Bytes used: 1024
flashfs[1]: Bytes available: 12256256
flashfs[1]: flashfs fsck took 0 seconds.
Base Ethernet MAC address: d8:b1:90:47:5f:68
Boot CMD: 'boot flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH;flash:/ap3g2-k9w7-xx.153-3.JH/ap3g2-k9w7-xx.153-3.JH'
Loading "flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH"...###########################################
File "flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH" uncompressed and installed, entry point: 0x1003000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software, C2700 Software (AP3G2-K9W7-M), Version 15.3(3)JH, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Wed 18-Apr-18 05:19 by prod_rel_team

Antigua Board Pre-Pilot
40MB format
Tide XL MB - 40MB of flash
Initializing flashfs...

flashfs[2]: 277 files, 14 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 40900608
flashfs[2]: Bytes used: 14249472
flashfs[2]: Bytes available: 26651136
flashfs[2]: flashfs fsck took 12 seconds.
flashfs[2]: Initialization complete.
flashfs[4]: 0 files, 1 directories
flashfs[4]: 0 orphaned files, 0 orphaned directories
flashfs[4]: Total bytes: 11999232
flashfs[4]: Bytes used: 1024
flashfs[4]: Bytes available: 11998208
flashfs[4]: flashfs fsck took 0 seconds.
flashfs[4]: Initialization complete.
Copying radio files from flash: to ram:
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHE2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHB2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHV2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHX2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHHA2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHY2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHR2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHQ2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHC2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHF2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHU2.bin (No such file or directory)
%Error opening flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHtriggerfish_cpld.img (No such file or directory)
Uncompressing radio files...
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH8004.img
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHE5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHB5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHV5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHX5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHHA5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHY5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHR5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHQ5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHC5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHF5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JHU5.bin
File not found: flash:ap3g2-k9w7-mx.153-3.JH/ap3g2-k9w7-xx.153-3.JH8006.img
...done Initializing flashfs.

Radio0 present 8764 8000 0 A8000000 A8010000 0
*Mar 1 00:00:16.791: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed (15)
*Mar 1 00:00:18.183: %DOT11-4-LOADING_RADIO: Interface Dot11Radio0, loading the radio firmware (ram:)
*Mar 1 00:00:18.187: %DOT11-2-RADIO_FAILED: Interface Dot11Radio0, failed due to the reson code 44
-Traceback= 11B5350z 182ED90z 182F644z 21BFA6Cz 183E408z 12CD044z 12CD224z 12CD390z 10C2644z 10C28BCz 13472D4z 132E05Cz
*Mar 1 00:00:18.187: %SYS-5-RELOAD: Reload requested by Init. Reload Reason:
Radio FW image download failed ....

6 Replies 6

Leo Laohoo
Hall of Fame
Hall of Fame
Force the AP to boot into ROMmon and post the complete output to the command "dir flash:".
I want to know if there is an RCV folder available or not.

The problem is that it is impossible to switch to rommon, the mode button is not enabled.

You would need to use the mode button to get to rommon or to factory default the AP. Since the mode button is broken or maybe disabled, I don’t think there is a way to recover from that issue. If the mode button was previously disabled, you can recover that only if you get to the privileged EXEC prompt. https://community.cisco.com/t5/wireless-mobility-documents/how-to-disable-mode-button-on-access-point/ta-p/3113317
-Scott
*** Please rate helpful posts ***

This manual here for getting it into rommon should work:
https://community.cisco.com/t5/wireless-mobility-documents/access-point-rommon-recovery-ap-prompt-recovery-example/ta-p/3119495
(Press ESC while the text is shown to press ESC to interrupt).

ESC press unfortunately does nothing.

I suggest to hit it once a second after you power on the AP. It should then somewhen stop the boot process and end up in the ROMMON.
Otherwise RMA the AP, they have 10 years warranty.
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