AP(3802I) not able to join WLC 5520 with 8.2 software version

[sahpat Patil]

Hi ,

I am try for AP to join controller.Its not passing the join phase.

 AP is brand new AP (3802I) and controller is 5520 software version is 8.2

I am seeing discovery response sent after that its throwing below error

*spamApTask5: Nov 18 13:56:59.142: apType: Ox34 bundleApImageVer:
*spamApTask5: Nov 18 13:56:59.142: Could not find image version of bundled AP(apType: 52)!!!
*spamApTask5: Nov 18 13:56:59.142: Unable to get AP Bundled Version. Using Controller Version!!!

How to fix the issue??

[Sandeep Choudhary]

paste the output of these commands:

sh sysinfo from WLC (Specially country code and correct SW version on WLC)

sh version form AP

Also paste the complete boot-up process from cisco AP console.

*** IF AP is having mesh image then you need to add mac address of AP in AP policies of WLC.

Regards

Dont forget to rate helpful posts

[sahpat Patil]

(Cisco Controller) >show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.2.130.0
RTOS Version..................................... 8.2.130.0
Bootloader Version............................... 8.1.102.0
Emergency Image Version.......................... 8.1.102.0

Build Type....................................... DATA + WPS

System Name...................................... WLC1
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.2170
Redundancy Mode.................................. Disabled
IP Address....................................... x.x.x.x
IPv6 Address..................................... ::
System Up Time................................... 2 days 23 hrs 14 mins 43 secs
System Timezone Location.........................
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

--More-- or (q)uit
Configured Country............................... GB  - United Kingdom
Operating Environment............................ Commercial (10 to 35 C)
Internal Temp Alarm Limits....................... 10 to 38 C
Internal Temperature............................. +23 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 0

Burned-in MAC Address............................ x.x.x.x.x.
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 1500
System Nas-Id.................................... x.x.x.x.
WLC MIC Certificate Types........................ SHA1/SHA2
Licensing Type................................... RTU

Unfortunately, I don't have remote access to AP.

what is the expected reason for this error??? as am basically very new to wireless

[Sandeep Choudhary]

we need to check the access point console.

Did you try to add the amc address of AP in cisco wlc ??

Regards

Dont forget to rate helpful posts

[sahpat Patil]

If you are referring to add AP mac address in AP Authorization List of AP polices in WLC, then yes, I tried doing it.

But no luck. still AP stuck in join state

[Sandeep Choudhary]

try to get access to AP console and provide the complete logs.

[Manish Mathur]

Can you get the output of "debug capwap error enable" from the WLC CLI ?

and also share the MAC address of the AP in question ?

Thanks,

Manish

[Kevin100]

Dear Sandeep

Thanks a lot for reply

Here are the details,licence ,country code all set

[Manish Mathur]

Hi Vijay,

2 points:

1. Your AP is an 1852 . The first image that supports this AP is 8.1.111.0. You should upgrade your WLC to at least 8.2 image.

2. The AP is "E" regulatory domain but the country code that you have selected in the WLC is Kuwait. Assuming that your WLC is in Kuwait , you ideally need to get an AP with regulatory domain "I" or enable any European country in your WLC. The first option is recommended technically and legally.

Cheers,

Manish

[Kevin100]

Hai 

Thanks for the update,issue solved as i upgrade controller to version 8.2.166

[dperowne]

I had the same issue. This could be one of the following:

1) Licenses not applied to the WLC: Management > Software Activation > Licenses

2) AP MAC restriction list: Security > AP Policies > Policy Configuration > Authorize MIC APs against auth-list or AAA

and below

Security > AP Policies > AP Authorization List > Remove any restrictions

3) Potential bug: https://quickview.cloudapps.cisco.com/quickview/bug/CSCuy50490