ap cannot join to controller

[kevinjapto]

Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)

*Nov 21 17:00:38.999: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 10.10.77.95:5246
*Nov 21 17:00:38.999: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to interface is getting down
*Nov 21 17:00:38.999: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to interface is getting down
*Nov 21 17:00:39.071: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to hostname change
*Nov 21 17:00:39.071: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to hostname change
*Nov 21 17:00:39.091: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Nov 21 17:00:39.091: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to administratively down
*Nov 21 17:00:39.091: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to interface reset
*Nov 21 17:00:39.095: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Nov 21 17:00:40.095: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Nov 21 17:00:40.123: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Nov 21 17:00:40.131: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Nov 21 17:00:41.115: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Nov 21 17:00:41.123: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Nov 21 17:00:41.151: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Nov 21 17:00:41.159: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Nov 21 17:00:41.167: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Nov 21 17:00:42.151: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Nov 21 17:00:42.159: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Nov 21 17:00:42.187: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Nov 21 17:00:43.187: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Nov 21 17:00:49.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.10.77.95 peer_port: 5246
*Nov 21 17:00:49.239: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.10.77.95 peer_port: 5246
*Nov 21 17:00:49.239: %CAPWAP-5-SENDJOIN: sending Join Request to 10.10.77.95

i have already check country code, add mac ap in certification mic in ap policies. the clock already corret but ap still can't join to controller. please help. thank you

[johnd2310]

Hi,

What is the model of Ap and what is the software version on the controller?

Thanks

John

[kevinjapto]

ap model is : AIR-CAP3602I-C-K9

version 15.3(3)JD16

[Leo Laohoo]

Post the complete output to the following commands:
1. WLC: sh sysinfo;
2. WLC: sh time;
3. AP: sh version;
4. AP: sh ip interface brief; and
5. Console into the AP and reboot. Post the entire boot-up process.

[kevinjapto]

This is output of the following command. 

Thanks,

Kevin

[Leo Laohoo]

Kindly configure the WLC for NTP.

[kevinjapto]

solved

Thank you