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Beginner

AP1852E Cisco Mobility Express Controller Issues

I have an AP1852E that I have started setting up.  It is connected to a local trunk port on my switch, with the management VLAN configured as the native VLAN.  When it first started up, the Cisco Mobility Express Provisioning ran just fine, I entered all of the revelvant information, and completed the setup.  Upon reboot, the controller never successfully boots back up.  I just keep seeing the following message form the console:

"waiting for uplink IP address and reachable default gateway"

I can see that the AP is pulling a DHCP address just fine, just like it did upon first setup.  I have tested this using an access port on the management VLAN and the controller will start up just fine, but that does me little good.  Any ideas what I need to do to get teh controller to boot up properly while connected to a trunk port?  Thanks!

22 REPLIES 22
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Hall of Fame Master

When you boot up a Mobility

When you boot up a Mobility Express AP, it takes around 5-8 minutes before it boots up to a controller.

-Scott

-Scott
*** Please rate helpful posts ***
Beginner

Scott,

Scott,

Thanks for the reply.  It has been sitting here for a couple hours with no change.

Hall of Fame Master

Post the show ver -Scott

Post the show ver

-Scott

-Scott
*** Please rate helpful posts ***
Beginner

Cisco AP Software, (ap1g4),

Cisco AP Software, (ap1g4), [wlc-tools:/local/build/JENKINS/workspace/mobility-express-cco/v8_1_mr_throttle
_021115115709/router]
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Mon Nov 2 13:19:43 PST 2015

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 21

XXX uptime is 0 days, 1 hours, 46 minutes
Last reload time : Thu Nov 19 19:55:55 UTC 2015
Last reload reason : reload command

cisco AIR-AP1852E-A-K9 ARMv7 Processor rev 0 (v7l) with 997136/704028K bytes of memory.
Processor board ID XXX
AP Running Image : 8.1.131.0
Primary Boot Image : 8.1.131.0
Backup Boot Image : 8.1.10.159
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
2 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : 506d99b873785746ff2da70f30ae1c87
NSS FW version : NSS.AK.1.0.c4-00026-E_custC-1.24160.1.29595.1

Base ethernet MAC Address : XXX
Part Number : 0-0000-00
PCA Assembly Number : 074-13150-01
PCA Revision Number : 01
PCB Serial Number : XXX
Top Assembly Part Number : 000-00000-00
Top Assembly Serial Number : XXX
Top Revision Number : A0
Product/Model Number : AIR-AP1852E-A-K9

Cisco Employee

I had similar issue, do i

I had similar issue, do i need to console in to make changes to the DHCP. How do i get back into the box or UI to make changes?

Hall of Fame Master

You need to console into the

You need to console into the AP to see if the unit has obtained a DHCP address. You could always factory default the AP if you want to be able to UI using the day 0 setup. 

-Scott

-Scott
*** Please rate helpful posts ***

Hi everyone,

Hi everyone,

Does someone knows if the AP 1852I works as standalone without connecting to wired network? I´m going to setup a Site Survey and I need to use the 1852I as Autonomous AP but I didn´t find in the Cisco Software Center any version to be used as autonomous only LWAP and Mobility Express.

Thanks for your comments.

Neyton

Cisco Employee

There is no Autonomous Code

There is no Autonomous Code for 1852I.Your only option is to use Mobility express.

Ali,

Beginner

Hi Scott,

Hi Scott,

Could you help me with the similar problem.

I just bought a AIR-AP1832I-H-K9. 

It is a thin AP by default.

I try to change it to MOBILITY EXPRESS how ever, I can't due to some reason.

I plugged in the console and use PuTTY to check and found a message keep showing on the screen.

"waiting for uplink IP address and reachable default gateway"

The following is the output of my console and show version.


[*06/20/2016 13:30:51.6198] waiting for uplink IP address and reachable default gateway
[*06/20/2016 13:30:51.6198]
[*06/20/2016 13:30:56.6182] waiting for uplink IP address and reachable default gateway
[*06/20/2016 13:30:56.6182]
show veri
^
% Invalid input detected at '^' marker.
#[*06/20/2016 13:31:01.6267] waiting for uplink IP address and reachable default gateway
[*06/20/2016 13:31:01.6267]
show ver
Restricted Rights Legend

Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) of the Commercial
Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
--More-- fgrep: /storage/base_capwap_cfg_info: No such file or directory
[*06/20/2016 13:31:06.6251] waiting for uplink IP address and reachable default gateway
[*06/20/2016 13:31:06.6251]

If you require further assistance please contact us by sending email to
export@cisco.com.

This product contains some software licensed under the
"GNU General Public License, version 2" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

This product contains some software licensed under the
"GNU Lesser General Public License, version 2.1" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser
General Public License, version 2.1", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

Cisco AP Software, (ap1g4), [cheetah-build:/local/build/JENKINS/workspace/Nightl y-Cheetah-corsica-c_rmr1_repost-cco]
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Mon Jun 20 12:20:59 PDT 2016

ROM: Bootstrap program is U-Boot boot loader
BOOTLDR: U-Boot boot loader Version 24

uptime is 0 days, 1 hours, 10 minutes
Last reload time : Mon Jun 20 12:20:59 UTC 2016
Last reload reason : unknown

cisco AIR-AP1832I-H-K9 ARMv7 Processor rev 0 (v7l) with 966404/789612K bytes of memory.
Processor board ID KWC204701OI
AP Running Image : 8.2.111.0
Primary Boot Image : 8.2.111.0
Backup Boot Image : 0.0.0.0
2 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : 21e6bdcdd6b8c8a2e3830b2f6ddab9b5
NSS FW version : NSS.AK.1.0.c10-00017-E_custC-1

Base ethernet MAC Address : 00:38:DF:2A:28:58
Part Number : 0-0000-00
PCA Assembly Number : 074-104313-02
PCA Revision Number : 01
PCB Serial Number : KWC204701OI
Top Assembly Part Number : 000-00000-00
Top Assembly Serial Number : KWC204701OI
Top Revision Number : A0
Product/Model Number : AIR-AP1832I-H-K9


sion
[*06/20/2016 13:31:11.6335] waiting for uplink IP address and reachable default gateway

Cisco Employee

I reolved my issue once i

I reolved my issue once i managed to console into the ME AP. The issue was i have plugged into a lightweight environment and had changed it into lightweight AP. It went into the CAPWAP discovery process. Once i updated the firmware back to ME, it all works and start broadcasting CiscoAirProvision SSID.

I still have another unit that won't boot up when i plug into the same PoE switch, but when i plug into AC power adapter it works. Could be hardware issue.

Hall of Fame Master

You shouldn't bring up a ME

You shouldn't bring up a ME AP when there is a WLC or IOS-XE MC on the network. Any mobility express AP should be on a network where there is no controller and or remove any option 43, DNS or layer 2 broadcast capabilities.

-Scott

-Scott
*** Please rate helpful posts ***
Cisco Employee

Agree. I plugged it in

Agree. I plugged it in because i was testing the power issue on the first one that i mentioned. Conveniently i took the second unit and test out the PoE. After that i try to bring up the second unit as ME, and that is where i faced the bootup issue. Anyway, thanks Scott and everyone. I am happy with the performance so far.

Hall of Fame Master

Glad to help.  -Scott

Glad to help. 

-Scott

-Scott
*** Please rate helpful posts ***
Beginner

H i guys, i need help about

H i guys, i need help about the 1832 AP, i am connecting the 1832 to my modem but the SSID is not showing up , and i can't write anything on my console.

Please find the output of my console:

[*12/20/2015 00:32:26.3471] Did not get log server settings from DHCP.
[*12/20/2015 00:32:26.3471] DNS Option IpAddr 192.168.1.254 SwitchName CISCO-CAPWAP-CONTROLLER.lan
[*12/20/2015 00:32:26.3571] Could Not resolve CISCO-CAPWAP-CONTROLLER.lan
[*12/20/2015 00:32:26.3771] Discovery Request sent to 10.1.1.60 with discovery type set to 1
[*12/20/2015 00:32:26.3871] Discovery Request sent to 255.255.255.255 with discovery type set to 0
[*12/20/2015 00:32:35.8541] Could not discover any MWAR.
[*12/20/2015 00:32:35.8541] Starting Discovery.
[*12/20/2015 00:32:35.8541] CAPWAP State: Discovery.

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