APF-3-LOCALHANDOFF & MM-1-USER_NOT_ALLOWED messages on Cisco WLC 5508

pramod.maharana · ‎05-08-2013

We are getting below errors frequently on Cisco 5508 WLC. These error messages started to came recently.

*apfReceiveTask: May 03 09:43:44.180: #APF-3-LOCALHANDOFF: apf_mm.c:108 00:88:65:a9:07:24 0.0.0.0 DHCP_REQD (7) Unable to anchor locally

*apfReceiveTask: May 03 09:43:44.180: #MM-1-USER_NOT_ALLOWED: mm_mobile.c:3632 Unable to allow user into the system. perhaps already logged on.

*apfReceiveTask: May 03 08:47:23.735: #APF-3-LOCALHANDOFF: apf_mm.c:108 14:36:05:49:28:98 172.29.116.122 RUN (20) Unable to anchor locally

*apfReceiveTask: May 03 08:47:23.735: #MM-1-USER_NOT_ALLOWED: mm_mobile.c:3632 Unable to allow user into the system. perhaps already logged on.

*apfReceiveTask: May 02 22:44:15.530: #APF-3-LOCALHANDOFF: apf_mm.c:108 18:20:32:50:c9:2d 172.29.116.131 RUN (20) Unable to anchor locally

*apfReceiveTask: May 02 22:44:15.530: #MM-1-USER_NOT_ALLOWED: mm_mobile.c:3632 Unable to allow user into the system. perhaps already logged on.

*apfReceiveTask: May 02 20:50:24.092: #APF-3-LOCALHANDOFF: apf_mm.c:108 f8:1e:df:65:c5:68 172.29.116.175 RUN (20) Unable to anchor locally

*apfReceiveTask: May 02 20:50:24.091: #MM-1-USER_NOT_ALLOWED: mm_mobile.c:3632 Unable to allow user into the system. perhaps already logged on.

*apfReceiveTask: May 02 20:31:04.043: #APF-3-LOCALHANDOFF: apf_mm.c:108 00:13:02:bb:18:7e 172.29.116.125 RUN (20) Unable to anchor locally

*apfReceiveTask: May 02 20:31:04.042: #MM-1-USER_NOT_ALLOWED: mm_mobile.c:3632 Unable to allow user into the system. perhaps already logged on.

*apfReceiveTask: May 02 20:30:49.186: #APF-3-LOCALHANDOFF: apf_mm.c:108 00:13:02:bb:18:7e 0.0.0.0 DHCP_REQD (7) Unable to anchor locally

*apfReceiveTask: May 02 20:30:49.186: #MM-1-USER_NOT_ALLOWED: mm_mobile.c:3632

Below is the sysinfo

---------------Show boot---------------

Primary Boot Image............................... 7.4.100.0 (active)

Backup Boot Image................................ 7.0.230.0

The message APF-3-LOCALHANDOFF seems to be internal system error on WLC. I have been trying to find any bugs relating to case but no luck.

http://www.cisco.com/en/US/docs/wireless/controller/message/guide/msgs2.html#wp1005526

Appreciate any help on this.

manbaez · ‎05-10-2013

Hello Pramod Maharana,

Thank you for contacting the Sales Acceleration Center (SAC) regarding your recent inquiry, Case Number 79972

Case Description:
APF-3-LOCALHANDOFF & MM-1-USER_NOT_ALLOWED messages on Cisco WLC 5508

Case Solution:
Base on the research done (couple hrs) and base on information provided (including link)

Explanation Internal system error

Error Message    %APF-3-LOCALHANDOFF: [chars]

Recommended Action If this message recurs, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac

. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at

http://tools.cisco.com/Support/BugToolKit/

. If you still require assistance, open a case with the Technical Assistance Center via the Internet at

http://tools.cisco.com/ServiceRequestTool/create/launch.do

, or contact your Cisco technical support representative and provide the representative with the information you have gathered.

I am going to close the case for this specific inquiry. We strive to provide you with excellent service. Please feel free to reach out to me or any member of the SAC team if we can be of any further assistance or if you have any other related questions in the future. We value your input and look forward to serving you moving forward.

Tausif Gaddi · ‎01-17-2017

There is Cisco Wireless LAN Controller System Message Guide http://www.cisco.com/c/en/us/td/docs/wireless/controller/message/guide/controller_smg/msgs2.html . Hope it helps