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Ask Me Anything – How to Enable Network Connectivity to Remote Workers
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Beginner

Chromebooks connectivity issues

We are currently deploying some Chromebooks and we are facing some connectivity issues on main administrative sites.
Contrary to production areas where low data-rates are enable to cover warehouses and wide spaces. In admin building we have disabled the low data-rates to improve WiFi efficiency.

 

By using AP2702 in sniffer mode (+5520 running 8.5.135.0) I have been able to highlight that even if low data-rates are disabled and not in the supported data-rares send in the beacon frame Chromebooks are still trying to use those low data-rates to associate to the network. Android, Apple and Windows devices only use data-rates advertise by the Access Point.

 

It create a bad user experiences, Users are able to see the network not not to connect to it as the Chromebook tell them that the network is "out of range".

 

Google certified that we are the only customer complaining about this issue.

 

Is there someone else who is able to see the same behaviour?

 

Thank you in advance for your help

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VIP Advocate

Re: Chromebooks connectivity issues

Not using any Chromebooks, but I suggest to continue discussing this with Google until they have fixed their firmware.
Devices must not connect to data rates that aren't advertised.
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Beginner

Re: Chromebooks connectivity issues

Thank you for your reply,

I don't give up pushing on Google to fix ChromeOS but If I can show them that I am not the only one to have this issue , I am sure it would help.

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