Thank you, this fixed it for

johan.kindstrand1 · ‎03-06-2015

Hi guys,

I have setup one wlc with latest software with two AP. They are joining my controller but they don't have green light they blinking red green and "black"

any ideas?

i have setup 2504 with 2602 before with no certain problem

kind regards

johan.kindstrand1 · ‎03-06-2015

and one more thing. i can create said and join them.

rosaho · ‎10-12-2015

This discussion has been reposted from Additional Communities to the Getting Started with Wireless community.

Matthew Peterman · ‎03-06-2015

Check the SKU of the 2702s. My guess is you have the new universal AP SKUs that require provisioned for the correct regulatory domain for the area they are being used in using the Cisco AirProvison app for iOS, Android or Windows phone. The model number will be something like 2702i-UX.

You can find more info here. http://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-0/AP_Regulatory_Domain_DG/b_universal_AP_regulatory_domain_DG.html

I assume you got them through the Mobility Express Bundle? I did the same thing, and to be honest I haven't gotten the AirProvision app to work yes, so I am frustrated I can't use the AC APs to their potential yet.

I have a post in discussions about this, and so far no help. https://supportforums.cisco.com/discussion/12440136/universal-aps-has-anyone-gotten-them-work-yet

Charles Hill · ‎03-06-2015

Try using a console cable to connect to the AP and look for any logs.

Cycling red, green and amber is due to insufficient inline power, but I don't see red, green and black as a led sequence. Insufficent inline power should show up at the console, if that's the issue.

Matthew Peterman · ‎03-06-2015

It's not insufficient inline power. It is because the AP is not primed for any regulatory domain.

As it states in the document I linked "You will see the APs LED blinking red and green even though the AP has obtained the IP address and joined the controller. This is because there is no regulatory domain set on the AP, and it has not been primed with the correct domain."

My APs are doing the same thing because I can not get the AirProvison app to work.

hasansadiq · ‎04-29-2015

Hi all

i am also facing the same problem

i have 2504 controller,my 2702 ap is connecting to controller but green and red lights are blinking.

I am attaching my ap logs below also any suggestion would be appreciated.

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C2700 Software (AP3G2-K9W8-M), Version 15.3(3)JA3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Thu 19-Feb-15 10:21 by prod_rel_team

Antigua Board Pre-Pilot
40MB format
Tide XL MB - 40MB of flash
Initializing flashfs...

flashfs[2]: 69 files, 9 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 40900608
flashfs[2]: Bytes used: 19718144
flashfs[2]: Bytes available: 21182464
flashfs[2]: flashfs fsck took 15 seconds.
flashfs[2]: Initialization complete.
flashfs[4]: 0 files, 1 directories
flashfs[4]: 0 orphaned files, 0 orphaned directories
flashfs[4]: Total bytes: 11999232
flashfs[4]: Bytes used: 1024
flashfs[4]: Bytes available: 11998208
flashfs[4]: flashfs fsck took 0 seconds.
flashfs[4]: Initialization complete.
Copying radio files from flash: to ram:
Copy in progress...CCCCC
Copy in progress...CCC
Copy in progress...CCCC
Copy in progress...CCCC
Copy in progress...CC
Copy in progress...CCCC
Copy in progress...CC
Copy in progress...CCCCCC
Copy in progress...CCCC
Copy in progress...CC
Uncompressing radio files...
...done Initializing flashfs.

Radio0 present 8764 8000 0 A8000000 A8010000 0
Rate table has 650 entries (20 legacy/224 11n/406 11ac)

POWER TABLE FILENAME = ram:/U2.bin

Radio1 present 8864 8000 0 80000000 80100000 4
POWER TABLE FILENAME = ram:/U5.bin

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-AP2702I-UXK9 (PowerPC) processor (revision A0) with 376810K/134656K bytes of memory.
Processor board ID FCW1907NFS6
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 8.0.115.0
Access Point Type: World Mode
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: A8:9D:21:27:B9:44
Part Number : 73-15824-03
PCA Assembly Number : 000-00000-00
PCA Revision Number :
PCB Serial Number : FOC19055P58
Top Assembly Part Number : 068-100395-01
Top Assembly Serial Number : FCW1907NFS6
Top Revision Number : A0
Product/Model Number : AIR-AP2702I-UXK9
% Please define a domain-name first.

Press RETURN to get started!

*Mar 1 00:00:19.691: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed (15)
*Mar 1 00:00:20.147: Registering HW DTLS

*Mar 1 00:00:20.155: APAVC: Initial WLAN Buffers Given to System is 2500

*Mar 1 00:00:20.207: APAVC: WlanPAKs 42878 RadioPaks 42270

*Mar 1 00:00:20.207: Starting Ethernet promiscuous mode
*Mar 1 00:00:22.523: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:22.523: %LINK-6-UPDOWN: Interface GigabitEthernet1, changed state to up
*Mar 1 00:00:26.447: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0 (4)
*Mar 1 00:00:26.559: Loading Power Tables from ram:/U2.bin. Class = UX
*Mar 1 00:00:26.559: record size of 3ss: 1168 read_ptr: 521AA6E

*Mar 1 00:00:31.599: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1 (4)
*Mar 1 00:00:31.643: Loading Power Tables from ram:/U5.bin. Class = UX
*Mar 1 00:00:31.643: record size of vht: 2904 read_ptr: 521AA6E

*Mar 1 00:00:31.803: Wait until the stile protocol list is initialized.

*Mar 1 00:00:33.007: Start STILE Activation

*Mar 1 00:00:34.703: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Mar 1 00:00:34.703: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1, changed state to down
*Mar 1 00:00:36.039: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2700 Software (AP3G2-K9W8-M), Version 15.3(3)JA3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2015 by Cisco Systems, Inc.
Compiled Thu 19-Feb-15 10:21 by prod_rel_team
*Mar 1 00:00:36.039: %SNMP-5-COLDSTART: SNMP agent on host APa89d.2127.b944 is undergoing a cold start
*Mar 1 00:00:36.627: %LWAPP-3-CLIENTERRORLOG: rcb in dcb is NULL
*Mar 1 00:00:36.627: -Traceback= 11AFFF0z 1B4E6ACz 1B4E6FCz 2B0F62Cz 2C2FBB8z 2C2FC30z 2B0F24Cz 2B11EB8z 133EA6Cz 13257FCz
*Mar 1 00:00:37.227: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Mar 1 00:00:40.851: [m102x_set_lanport_config] Cannot enable AUX port while POE, connect AC or Inj source
*Mar 1 00:00:41.263: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to uplwapp_crypto_init: MIC Present and Parsed Successfully

*Mar 1 00:00:41.419: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar 1 00:00:41.419: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Mar 1 00:00:42.471: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar 1 00:00:42.471: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Mar 1 00:00:42.903: %LINK-5-CHANGED: Interface GigabitEthernet1, changed state to administratively down
*Mar 1 00:00:48.255: %LINK-6-UPDOWN: Interface BVI1, changed state to down
*Mar 1 00:00:49.355: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to down
*Mar 1 00:00:50.523: %SOAP_FIPS-2-SELF_TEST_HW_SUCCESS: HW crypto FIPS self test passed (2-16)
*Mar 1 00:00:50.523: DPAA Initialization Complete
*Mar 1 00:00:50.523: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited
*Mar 1 00:00:51.523: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:53.527: %LINK-6-UPDOWN: Interface BVI1, changed state to up
*Mar 1 00:00:54.559: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Mar 1 00:00:54.559: Currently running a Release Image

*Mar 1 00:00:54.983: Using SHA-2 signed certificate for image signing validation.
*Mar 1 00:01:01.351: APAVC: Succeeded to activate all the STILE protocols.

*Mar 1 00:01:01.351: APAVC: Registering with CFT

*Mar 1 00:01:01.351: APAVC: CFT registration of delete callback succeeded

*Mar 1 00:01:01.351: APAVC: Reattaching Original Buffer pool for system use

*Mar 1 00:01:01.351: Pool-ReAtach: paks 42878 radio42270

*Mar 1 00:01:08.679: AP image integrity check PASSED

*Mar 1 00:01:08.779: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Mar 1 00:01:08.779: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Mar 1 00:01:18.787: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.255 port 514 CLI Request Triggered
*Mar 1 00:01:48.139: %CDP_PD-4-POWER_OK: 15.4 W power - NEGOTIATED inline power source
*Mar 1 00:01:48.791: AP has SHA2 MIC certificate - Using SHA2 MIC certificate for DTLS.

*Apr 29 14:40:40.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 172.21.125.40 peer_port: 5246
*Apr 29 14:40:40.451: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Apr 29 14:40:40.459: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 172.21.125.40 peer_port: 5246
*Apr 29 14:40:40.459: %CAPWAP-5-SENDJOIN: sending Join Request to 172.21.125.40
*Apr 29 14:40:41.467: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Apr 29 14:40:42.031: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Apr 29 14:40:42.171: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Apr 29 14:40:42.175: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Apr 29 14:40:42.243: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller NSB-WLC-01
*Apr 29 14:40:42.507: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Apr 29 14:40:43.099: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Apr 29 14:40:43.307: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Apr 29 14:40:43.543: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Apr 29 14:40:43.543: %WIDS-6-ENABLED: IDS Signature is loaded and enabled
*Apr 29 14:40:43.551: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Apr 29 14:40:44.531: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Apr 29 14:40:44.543: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Apr 29 14:40:44.571: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Apr 29 14:40:44.579: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Apr 29 14:40:44.587: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Apr 29 14:40:45.571: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Apr 29 14:40:45.579: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Apr 29 14:40:45.611: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Apr 29 14:40:46.611: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Apr 29 14:41:04.895: %CLEANAIR-6-STATE: Slot 0 disabled
*Apr 29 14:41:04.895: %CLEANAIR-6-STATE: Slot 1 disabled

Charles Hill · ‎04-29-2015

See Matthew's posting below and link to other discussion on same trouble.

Note

You will see the APs LED blinking red and green even though the AP has obtained the IP address and joined the controller. This is because there is no regulatory domain set on the AP, and it has not been primed with the correct domain.

To check if the AP is not already primed for a specific country domain, click the AP Name, and under Advanced tab, the ‘Regulatory Domains’ shows –UX for both radios. Note that the ‘Country Code’ also shows ‘UX’ because the AP is not primed with the correct country domain.

Hope this helps.

johnnylingo · ‎08-25-2015

I had this problem too getting some new AIR-AP2702I-UXK9 APs fully operation. They would join the AIR-CT2504 controller just fine, but only the 2.4 GHz radios would work, plus the light would constantly flash red / green / blank.

The solution was to "prime" them using AirProvision. After doing this, they came up with the correct country code and the flashing lights went away. Here's the guide:

http://www.cisco.com/c/en/us/td/docs/wireless/access_point/ux-ap/guide/uxap-mobapp-g.html

One big gotcha - make sure you download the Cisco AirProvision app, not just the Cisco Wireless App. It's ideal to have the AP set to factory defaults when doing this, and also I'd also recommend doing one AP at a time just to help the troubleshooting process.

neven.gotovac1 · ‎09-24-2015

But how to connect to Cisco AirProvision app when I don't have CISCO Connections Online account? How to acquire that account?

regards,

Neven

LJ Gabrillo · ‎09-24-2015

Hmmm...PRobably why your query is not answered is because you posted it in another query XD

It would be best you create another post/question :)
Just click "Ask a Question" on the main supportforum page

Dan Lukes · ‎09-24-2015

I wish the question has not been answered because this thread has been created in inappropriate forum. So relevant experts are missed them, unless they found them as random hit.

In advance, according common etiquette, off topic question should be responded by moderators only.

So please - either enter a discussion in appropriate community, or create new one.

Thank you.

Just click "Ask a Question" on the main supportforum page

I wish it's better to use "create discussion" in appropriate community. The "Ask question" method is the main contributor of misplaced, off-topic, thus often unresponded, questions.

johnnylingo · ‎09-24-2015

This question is still marked "unanswered". I haven't seen any off-topic questions.

I think this is a very confusing scenario for administrators because they're not used to "priming" (or registering) hardware in order to get it operational. Cisco really should place a sticker or flyer on the APs to alert the installer that this is a requirement.

I spent several hours thinking the blinking lights was cosmetic, then realized 5.0 Ghz wasn't working. Thankfully I found this thread, otherwise it would have been days of frustration. I contacted our reseller and they had no idea what I was talking about.

Dan Lukes · ‎09-24-2015

This thread has been (mis)started in "Additional Communities". All comments, questions and answers including the first one are off topic in this community. It's the reason why it's hard to find this thread and it's the reason why it's hard to get answer here.

philipsm · ‎01-27-2016

Thank you, this fixed it for me. First time working with a UX AP so I was very confused at first!

Cisco 2504 with two Air-AP2702i blinking red green and black