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Beginner

Cisco 8821 Wireless IP Phone powers down when connected to external charger.

I have a Cisco 8821 Wireless IP Phone that powers down when connected to external charger.  I can even set it in the charger with the power cord disconnected.  In this situation it will remain powered up but once I connect the power to the charger it powers down.  Has anyone experienced this issue?

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Hall of Fame Community Legend

Re: Cisco 8821 Wireless IP Phone powers down when connected to external charger.

Try a different battery.
Beginner

Re: Cisco 8821 Wireless IP Phone powers down when connected to external charger.

Thank you for the suggestion. I did try another battery but that did not resolve the issue. I also tried the battery of the phone with the issue and it worked fine in another phone...
Hall of Fame Community Legend

Re: Cisco 8821 Wireless IP Phone powers down when connected to external charger.

Contact Cisco TAC and organize for an RMA or EFA.
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