Cisco AP 1832I - hardware or software failure

[bwm218]

Hi guy’s,

I have a problem with one of my access points (AIR-AP1832I-E-K9C).

When the access points is booting, the access point going in error.

On the console view get I a message from L2 error detection.

Means this that there is a problem with de NIC of the access points? I have already used another cable or port on my switch but this solved not the problem.

[Haydn Andrews]

Are you able to share:

• Output of the console session showing the exact error
• Details of the switch port config the AP is connecting to

Have you tested a known working AP on that port/cable? If so does that work.

Do you also see any errors on the switch side? if so share those as well.

[bwm218]

Hi,

The output of the console session can be found in my first post (file in attachment).

I have tested a working access point on the same port and cable and this works fine.

On the switch side there are no detectable errors, only notifications of port up and down.

[patoberli]

That is very unusual. I guess nothing happens anymore once the AP reached that point in the boot process?
I would suggest to do a factory reset with the mode button and if that doesn't help, involve RMA.