cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
245
Views
0
Helpful
4
Replies
Highlighted
Beginner

Dropping connection from one ssid

Team plz help regarding one issue at specific area. Actually there r 6 ap and users are moving from one area to another area using one transport which we use in warehouse and it is one warehouse. They are using tablets both ios and android. When they moved using that transport connection is drooping. 

 

Plz help what need to b checked.

4 REPLIES 4
Highlighted
VIP Mentor

Re: Dropping connection from one ssid

You need to give us more information and configuration like :

 

what is the WLC - what version

what is AP Model

what IOS/ Android version running.

 

Do you have Fast roaming enabled / also ATF (Airtime Fairness) ?

 

Post us some our out of logs when the user lots the connection from AP to understand more better.

 

BB
*** Rate All Helpful Responses ***
Highlighted
Cisco Employee

Re: Dropping connection from one ssid

It would also be nice to see the debug client <mac address> when the issue is occurring. 

If you found my response to be helpful then please upvote my response
Highlighted
Beginner

Re: Dropping connection from one ssid

Device Make\Model:
Dell Latitude 7212 Rugged Extreme Tablet
Wireless Card Details :
Intel Dual Band Wireless-AC 8265
WLAN Driver Details:
20.50.0.4 3/19/2018
Device OS: Windows 10 1803/1809

 

----------------------------------------------------

 

WLC software Version --- 8.0.152.0   ------ 5508 Model

 

AP -- AIR CAP3702I-A-K9

 

where i check below question

 

Do you have Fast roaming enabled / also ATF (Airtime Fairness) ?

 

but under the ssid there is one option FAST Transition that is enable and reassociation time out 20 sec.

Highlighted
Hall of Fame Community Legend

Re: Dropping connection from one ssid

Do both areas, including the transition area, have adequate WiFi coverage?
How big is the area of the warehouse and how big is this area of transition?
I think 6 APs are inadequate.
CreatePlease to create content
Content for Community-Ad

Cisco COVID-19 Survey