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Beginner

error on wireless controller 2500 series

hi there,

am getting difficult during installation on ios and RTOs files to Wireless controller 2500, i just receive it from supplier without image (AS_5500_cavium_main-7.0.250.0) and RTO file corrupted (AS_5500_RTOS-7.0.250.0).

this is what i got when booting, 

=========================================================================

WLCNG Boot Loader Version 1.0.20 (Built on Jan 9 2014 at 19:02:44 by cisco)
Board Revision 0.0 (SN: PSZ19221KQ3, Type: AIR-CT2504-K9) (P)

Verifying boot loader integrity... OK.

OCTEON CN5230C-SCP pass 2.0, Core clock: 750 MHz, DDR clock: 330 MHz (660 Mhz da ta rate)
CPU Cores: 4
DRAM: 1024 MB
Flash: 32 MB
Clearing DRAM........ done
Network: octeth0', octeth1, octeth2, octeth3
' - Active interface
E - Environment MAC address override
CF Bus 0 (IDE): OK
IDE device 0:
- Model: 1GB CompactFlash Card Firm: CF B61FK Ser#: C341100006A12t8EECwU
- Type: Hard Disk
- Capacity: 977.4 MB = 0.9 GB (2001888 x 512)


Press <ESC> now to access the Boot Menu...

Loading primary image (Image not found)

** Unable to read "linux.pri.img" from ide 0:2 **
** Launch failure **

Loading backup image (Image not found)

** Unable to read "linux.bak.img" from ide 0:2 **
** Launch failure **

============================================================
Boot Loader Menu
============================================================

1. Run primary image (Image not found) - Active
2. Run backup image (Image not found)
3. Change active boot image
4. Clear configuration
5. Format FLASH Drive
6. Manually update images

------------------------------------------------------------
Enter selection:

=========================================================================================

please if anyone know how on this ill really appreciate the support.

regards,

godfreyM

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Guru

1. Run primary image (Image

1. Run primary image (Image not found) - Active
2. Run backup image (Image not found)

This means there are no firmware/image found.

am getting difficult during installation on ios and RTOs files to Wireless controller 2500, i just receive it from supplier without image (AS_5500_cavium_main-7.0.250.0) and RTO file corrupted (AS_5500_RTOS-7.0.250.0).

WTF, the filename of the firmware is BETA version.  7.0.250.0 is an old version (published 28 February 2014) and a lot of changes (including engineering) have been made since then.  Contact Cisco TAC and they can: 

1.  RMA the appliance; or 

2.  Provide step-by-step instructions on how to load the firmware using GRUB.

68 REPLIES
Hall of Fame Guru

1. Run primary image (Image

1. Run primary image (Image not found) - Active
2. Run backup image (Image not found)

This means there are no firmware/image found.

am getting difficult during installation on ios and RTOs files to Wireless controller 2500, i just receive it from supplier without image (AS_5500_cavium_main-7.0.250.0) and RTO file corrupted (AS_5500_RTOS-7.0.250.0).

WTF, the filename of the firmware is BETA version.  7.0.250.0 is an old version (published 28 February 2014) and a lot of changes (including engineering) have been made since then.  Contact Cisco TAC and they can: 

1.  RMA the appliance; or 

2.  Provide step-by-step instructions on how to load the firmware using GRUB.

Beginner

Solution Provided:

Solution Provided:
===============================================================
-Performed the RTOS recovery procedure. Steps are mentioned below:
First, make sure that the WLC has no valid image in either the Primary or Secondary partition. Use this method only as a last resort. 
*   Make sure that the WLC's service port (if 5508/WiSM2) or Port 1 (if 2504) has IP connectivity to the TFTP server 
*   Put the two images on the TFTP server  
*   Get on the WLC's console port 
*   Reboot / power cycle the WLC, and get ready to hit <esc> when prompted 
*   In the Boot Loader menu select "Manually update images" 
*   Load the RTOS image into the Primary (or Secondary) partition - whichever one is active 
*   Do not attempt to load AP images 
*   If prompted for "FP", load in the Cavium image 
*   WLC will reboot and will hopefully come up running the RTOS image 
*   This image will not let APs join as it doesn't have AP code.  Only use this to install the desired        production image. 
*   Reboot the WLC running the desired production image.
Console log: 
WLCNG Boot Loader Version 1.0.16 (Built on Feb 28 2011 at 13:14:54 by cisco)Board Revision 1.3 (SN: FCW1553L0FC, Type: AIR-CT5508-K9) (G) 
Verifying boot loader integrity... OK. 
[ ... ] 
Press ESC now to access the Boot Menu...   
Hit the Escape key now
============================================================
Boot Loader Menu
============================================================
1. Run primary image (Image not found) - Active
2. Run backup image (Image not found)   This shows that there are no valid images in either Primary or Secondary partition, and that the system is configured to boot from Primary. 
3. Change active boot image
4. Clear configuration
5. Format FLASH Drive
6. Manually update images
------------------------------------------------------------
Enter selection: 6
Launching...
Launching images...
init started: BusyBox v1.6.0 (2009-02-03 04:56:32 EST) multi-call binary
Mount failed for selinuxfs on /selinux:  No such file or directory
starting pid 655, tty '': '/etc/init.d/rcS'
Use DHCP for ip configuration (Y/n)? n
Enter switch IP address: 192.168.1.100 
     By "switch", the boot loader means WLC
Enter switch netmask: 255.255.255.0
Enter switch gateway: 192.168.1.1
Enter TFTP server IP address: 192.168.5.157
You have entered:    
              IP Address     : 192.168.1.100    
              Netmask        : 255.255.255.0     
              Gateway        : 192.168.1.1    
              Server Ip Addr : 192.168.5.157
Is this correct(y/N)? y
!!! WARNING updating using .aes or unapproved files will disable this unit !!!
Do you want to update RTOS (y/N)? y
Do you want to update Primary Or Secondary Image (P/s)? P
Enter filename for RTOS update: AS_5500_RTOS-7.0.250.0RTOS update Done
Enter filename for FP update: AS_5500_cavium_main-7.0.250.0
Depending on your WLC model / boot loader version, you may not be prompted for FP update

FP update DoneDo you want to update an AP image (y/N)? N

AP Images Not UpdatedDone. 

Restarting...

Restarting system.

WLCNG Boot Loader Version 1.0.15 (Built on Nov 23 2010 at 07:51:36 by cisco)

Board Revision 0.0 (SN: PSJ143806NP, Type: AIR-CT2504-K9)

(W)Verifying boot loader integrity...

OK.

Enthusiast

Hi,

Hi,

where can I get the RTOS image? I have found the field upgrade software on cisco.com and regular software of course.

With "cavium" you mean the regular operating system of the WLC?

I have the 2504 WLC model.

EDIT: Got it! It's working now. Thank you man.

Beginner

What did you do to get it?

What did you do to get it? Working I have the same issue and same WLC.

Enthusiast

I can send it to you if you

I can send it to you if you want.

Beginner

Hi,

I'll ask TAC for it.

Enthusiast

Done

Done

Beginner

Hi, can you please send me to

Hi, can you please send me to the RTOS & Cavium file in zip folder in my mail vitalya88@gmail.com

I will be grateful

Beginner

Hi smailmilak,

Hi smailmilak,

Came across this thread and could really use some help. I just bricked my 2504 by formatting flash... my mistake. Can you send me the necessary files to resolve? What information do yo need from me? I have access to the SW via Cisco but not the ROTS and whatever else is needed. My email is ejayusmc at gmail.

Thanks in advance.

Happy New Year...

Ed

Enthusiast

Hi and Happy New Year.

Hi and Happy New Year.

I will send it to you today.

Beginner

Re: Hi and Happy New Year.

hi  smailmilak 

 

Do you send me the files for wlc 2504? my email is andresfelipezabala@gmail.com

Beginner

Re: Hi and Happy New Year.

Do you send me the files for wlc 2504, please? my email is juanpipemoba@yahoo.es

Beginner

Re: Hi and Happy New Year.

this is probably a long shot but I have this issue with a controller aswell, I have 3x AIR-CT5508-K9 that have no images and I contacted TAC but they dont have contract or warranty, so I couldnt get an RTOS from them :/ RIP, do you happen to hve an RTOS image for these wlcs? I dont suppose the one for the 2504 will work? , thanks in advance, my email is sktarciga@gmail.com 

Beginner

Re: Hi and Happy New Year.

ohhh I see that the file name is 5500 maybe it will work ! if you dont mind and sorry I feel like Im taking advantage, could you send me the 2 files for my AIR-CT5508-K9

 

Enter filename for RTOS update: AS_5500_RTOS-7.0.250.0RTOS update Done
Enter filename for FP update: AS_5500_cavium_main-7.0.250.0

 

it seems like those should work right?

 

Thank you very much in advance brother, my email is sktarciga@gmail.com

 

 

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