07-25-2019 09:09 AM - edited 07-05-2021 10:45 AM
I am setting up my first MSE and accidentally selected presence instead of location during configuration. I want to either factory reset the device and start over or have the ability to change from presence to location. During the cassandra configuration phase I power cycled the device hoping it would come back to a factory reset state, however whenever I go to the installation page
https://x.x.x.x:1984 it is presenting me with
An existing CMX installation has been detected.
You may upgrade to a newer version.
I cannot get past this page.
I have tried the following commands which only provide options for configuring hostname, IP address, time zone etc.
cmxos configure --force
cmxos reconfigure
I issued the command
cmxos firstboot --force
logged in as cmxadmin and it produces the same installation screen.
Solved! Go to Solution.
07-29-2019 08:20 AM
I used this method to reinstall the platform
07-29-2019 08:20 AM
I used this method to reinstall the platform
06-23-2020 04:20 AM
Hi,
Sorry for picking up this topic, but I have a doubt.
I have a CMX 10.4 VM (location) installed with ~2 years of analytic data. I'm planning to upgrade to 10.5 or 10.6.
My question is, can I backup the 10.4 database with Location services, and import it to a new 10.5 system with Presence Service?
10-13-2020 05:53 AM
Once you get past the initial install, you don't re-use the https://IP address( or name):1984 login but the straight ip - https://IP address (or name)
you log in as:
username: admin
password: admin
It will ask you to change the password. Once you change it, log in as admin/new password & it will get you into the cmx admin console.
Is it in the instructions ? yes, yes it is. However, it is buried in an obscure paragraph & easily overlooked (I found out the hard way).
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