Intresting Iphone5 & BB wifi Issue

[taufeeq taufeeq]

Hi friends,

I Phone 5 and Black Berry users cannot connect to one specific WLAN????

Any ideas to address this Issue.Please...

Regards,

Taufeeq.

[taufeeq taufeeq]

No probs Mr. Martin.

Yes i tried what Mr.Scott suggested but still the problem exists. Please see my previous post for the running config of two wlans.

No mac authentication also I cannot see authentication fail in the logs too.

thanks

[Scott Fella]

Is this issue with all iPhone 5 and BB or is it with just one? The WLAN looks fine. You might need to post the

show run-config no ap

Attach this as a txt file and don't zip it because I won't be able to view it from my iPhone app.

Sent from Cisco Technical Support iPhone App

[taufeeq taufeeq]

Hi,

Issue is with all i Phone 5 and Black Berry phones.

I would like to inform u again that only to one wlan ie "Alamar Guest WLAN"

Thanks & regards:)    

[Scott Fella]

Did you remove the profile from the devices and recreate it after you made the change?

Sent from Cisco Technical Support iPhone App

[Scott Fella]

Also, if you have multiple profiles setup on the device for both SSID's you need to enable Fast SSID Change. This allows you to switch from one SSID to another without waiting 30 seconds. There are also a few devices in the exclusion list.

Sent from Cisco Technical Support iPhone App

[taufeeq taufeeq]

Hello,

now i enabled fast ssid.

Also all the exclusion policies are unchecked now but still

do u like to access WLAN controller

thanks

[Scott Fella]

Sure... Email me the information and I can take a look

Sent from Cisco Technical Support iPhone App

[s.hellman]

Hi.

Did you fix this problem? I have a simular problem, I have a guest Wlan (with web-authentication) that iphones with IOS up to 6.0 can connect to, but not iphones with IOS 6.1.

[George Stefanick]

Hellman

Can you post your WLAN config ?

Sent from Cisco Technical Support iPad App

[s.hellman]

Hi.

It is a very strange problem.

If the phone is not connected to WiFi but just mobile data (3G, UMTS), or to a SSID not belonging to the controller, and I try to connect to our guest SSID with web auth, the WiFi symbol does not show on the phone (just the 3G symbol) and the blank hotspot login screen shows up. It waits a few seconds and an error message appears saying "The hotspot login was interrupted because the server stoped responding".

If the phone is connected to a SSID belonging to the controller and I then try to connect to the guest SSID, the WiFi symbols shows on the phone, but no hotspot login screen appears. If I then open safari an try to surf to google, I get redirected to the login screen!! I can the login and it works fine.

This behavior is seen on iPhones with IOS 6.1.x. iPhones with IOS up to 6.0.x seems to be working without any problem.

Or could it be a iPhone 5 problem, the tested devices with IOS up to 6.0.x has been iPads and iPhone 3 & 4.

So I think that it is actually an Apple IOS problem and not problem with the controller (running 7.5.102.0)

WLAN config:

WLAN Identifier.................................. 4
Profile Name..................................... UV_AD_ALL
Network Name (SSID).............................. UV_AD_ALL
Status........................................... Enabled
MAC Filtering.................................... Disabled
Broadcast SSID................................... Enabled
AAA Policy Override.............................. Disabled
Network Admission Control
Client Profiling Status
    Radius Profiling ............................ Disabled
     DHCP ....................................... Disabled
     HTTP ....................................... Disabled
    Local Profiling ............................. Disabled
     DHCP ....................................... Disabled
     HTTP ....................................... Disabled
  Radius-NAC State............................... Disabled
  SNMP-NAC State................................. Disabled
  Quarantine VLAN................................ 0
Maximum number of Associated Clients............. 0
Maximum number of Clients per AP Radio........... 200
Number of Active Clients......................... 16
Exclusionlist Timeout............................ 60 seconds
Session Timeout.................................. 86400 seconds
User Idle Timeout................................ Disabled
Sleep Client..................................... enable
Sleep Client Timeout............................. 24 hours
User Idle Threshold.............................. 0 Bytes
NAS-identifier................................... UV-WiFi-03
CHD per WLAN..................................... Enabled
Webauth DHCP exclusion........................... Disabled
Interface........................................ ugs_open_interface
Multicast Interface.............................. Not Configured
WLAN IPv4 ACL.................................... unconfigured
WLAN IPv6 ACL.................................... unconfigured
WLAN Layer2 ACL.................................. unconfigured
mDNS Status...................................... Enabled
mDNS Profile Name................................ default-mdns-profile
DHCP Server...................................... Default
DHCP Address Assignment Required................. Disabled
Static IP client tunneling....................... Disabled
PMIPv6 Mobility Type............................. none
    PMIPv6 MAG Profile........................... Unconfigured
    PMIPv6 Default Realm......................... Unconfigured
    PMIPv6 NAI Type.............................. Hexadecimal
Quality of Service............................... Silver
Per-SSID Rate Limits............................. Upstream      Downstream
Average Data Rate................................   0             0
Average Realtime Data Rate.......................   0             0
Burst Data Rate..................................   0             0
Burst Realtime Data Rate.........................   0             0
Per-Client Rate Limits........................... Upstream      Downstream
Average Data Rate................................   0             0
Average Realtime Data Rate.......................   0             0
Burst Data Rate..................................   0             0
Burst Realtime Data Rate.........................   0             0
Scan Defer Priority.............................. 4,5,6
Scan Defer Time.................................. 100 milliseconds
WMM.............................................. Allowed
WMM UAPSD Compliant Client Support............... Disabled
Media Stream Multicast-direct.................... Disabled
CCX - AironetIe Support.......................... Enabled
CCX - Gratuitous ProbeResponse (GPR)............. Disabled
CCX - Diagnostics Channel Capability............. Disabled
Dot11-Phone Mode (7920).......................... Disabled
Wired Protocol................................... None
Passive Client Feature........................... Disabled
Peer-to-Peer Blocking Action..................... Disabled
Radio Policy..................................... All
DTIM period for 802.11a radio.................... 1
DTIM period for 802.11b radio.................... 1
Radius Servers
   Authentication................................ 192.168.101.106 1812
   Accounting.................................... 192.168.101.106 1813
      Interim Update............................. Disabled
      Framed IPv6 Acct AVP ...................... Prefix
   Dynamic Interface............................. Disabled
   Dynamic Interface Priority.................... wlan
Local EAP Authentication......................... Disabled
Security

   802.11 Authentication:........................ Open System
   FT Support.................................... Disabled
   Static WEP Keys............................... Disabled
   802.1X........................................ Disabled
   Wi-Fi Protected Access (WPA/WPA2)............. Disabled
   WAPI.......................................... Disabled
   Wi-Fi Direct policy configured................ Disabled
   EAP-Passthrough............................... Disabled
   CKIP ......................................... Disabled
   Web Based Authentication...................... Enabled
        IPv4 ACL........................................ Unconfigured
        IPv6 ACL........................................ Unconfigured
        Web-Auth Flex ACL............................... Unconfigured
        Web Authentication server precedence:
        1............................................... local
        2............................................... radius
        3............................................... ldap
   Web-Passthrough............................... Disabled
   Conditional Web Redirect...................... Disabled
   Splash-Page Web Redirect...................... Disabled
   Auto Anchor................................... Disabled
   FlexConnect Local Switching................... Disabled
   flexconnect Central Dhcp Flag................. Disabled
   flexconnect nat-pat Flag...................... Disabled
   flexconnect Dns Override Flag................. Disabled
   flexconnect PPPoE pass-through................ Disabled
   flexconnect local-switching IP-source-guar.... Disabled
   FlexConnect Vlan based Central Switching ..... Disabled
   FlexConnect Local Authentication.............. Disabled
   FlexConnect Learn IP Address.................. Enabled
   Client MFP.................................... Optional but inactive (WPA2 not configured)
   PMF........................................... Disabled
   PMF Association Comeback Time................. 1
   PMF SA Query RetryTimeout..................... 200
   Tkip MIC Countermeasure Hold-down Timer....... 60
AVC Visibilty.................................... Disabled
AVC Profile Name................................. None
Flow Monitor Name................................ None
Split Tunnel (Printers).......................... Disabled
Call Snooping.................................... Disabled
Roamed Call Re-Anchor Policy..................... Disabled
SIP CAC Fail Send-486-Busy Policy................ Enabled
SIP CAC Fail Send Dis-Association Policy......... Disabled
KTS based CAC Policy............................. Disabled
Assisted Roaming Prediction Optimization......... Disabled
802.11k Neighbor List............................ Disabled
802.11k Neighbor List Dual Band.................. Disabled
Band Select...................................... Enabled
Load Balancing................................... Client-Count Based
Multicast Buffer................................. Disabled

Mobility Anchor List
WLAN ID     IP Address            Status
-------     ---------------       ------

802.11u........................................ Disabled

MSAP Services.................................. Disabled

Local Policy
----------------
Priority  Policy Name
--------  ---------------

[Rasika Nayanajith]

This may be 7.5.x specific as well. Since we upgraded to this code Guest wireless having issues when using Google chrome.(Default browser in android)

Check this with a Google Nexus phone as well.

Rasika

[s.hellman]

Yes, could be so. We upgraded our controllers to 7.5.102.0 in july, but I havent heard any reports about this problem until last week. But maybe it has been problems since the upgrade.

[George Stefanick]

I agree with Ras back down to the latest 7.4 and test ..

__________________________________________________________________________________________
"Satisfaction does not come from knowing the solution, it comes from knowing why." - Rosalind Franklin
__________________________________________________________________________________________
‎"I'm in a serious relationship with my Wi-Fi. You could say we have a connection."

[s.hellman]

Is there any issues with downgrading from 7.5 to 7.4 ?

We are having three 5508 running 7.5.102.0 managed by Prime Infrastructure 1.3

[Rasika Nayanajith]

Unless you enable "New Mobility" feature after your 7.5 upgrade, I do not think any issues with downgrading one of them to 7.4.x (I haven't done this downgrade yet).

In my environment I have 8x5508 with 7.4.x & DMZ controller used for Guest Anchoring is running with 7.5.102.0 .

HTH

Rasika