We have problems with roaming on Mobility Express (version 8.4.x). Currently, we have 10 AP - 3802i and two of them are WLC (another one as backup).
After connecting to one AP, we are connected to that one until we lose signal and then our device (iPhone or Microsoft Surface Book) connects to the first AP. It's really frustrating when you walk around and example have a video chat that brakes because of this roaming problem.
We made only simple setup, there is no special configuration beside we have different VLANs for different networks (currently we have four networks - tree WIFI SSID and one for local computers). Our router RV325 is doing all VLAN and DHCP things.
Thank you for your help in advance!
First of all, the IOS which you are using is not recommended.
as you are facing roaming issue while connecting two different vlan.
if the user is still connected when the user is near to 2nd AP, then you need to setting on Coverage dbm select -65 and check.
so when the user is near to the 2nd ap, then it will connect to that AP.
I have made a small change on my ME... 5.0 GHz Data rates moved from 6 to 12 and it looks a little bit better but still not that good. I was walking around and testing if my iPhone will be transferred to the other AP and it was working better then before but I have lost WiFi signal two times during this test. Also, when I try to connect to the network after that two disconnects I was getting "Wrong password" error. After turning off and on, the password was working.
The biggest problem was that my supervisor was also doing the same test with his iPhone, turned some YouTube video and walking around and it happens that he lost connection and video stopped. He was very unhappy since it can also happen during some video or phone call.
Here is how RF parameters look in my case:
Sorry for the late response, I will try this in next time I go to this location. Until that time, here are some screenshots from Mobility Express. If you see something wrong please let me know.
Also, today I got information from this location that people often get kicked out from Wi-Fi and they are very frustrated. My belief is that they are moving around there and it takes too long to change to another AP.
Is there a way to make the signal stronger?