We have problems with roaming on Mobility Express (version 8.4.x). Currently, we have 10 AP - 3802i and two of them are WLC (another one as backup).
After connecting to one AP, we are connected to that one until we lose signal and then our device (iPhone or Microsoft Surface Book) connects to the first AP. It's really frustrating when you walk around and example have a video chat that brakes because of this roaming problem.
We made only simple setup, there is no special configuration beside we have different VLANs for different networks (currently we have four networks - tree WIFI SSID and one for local computers). Our router RV325 is doing all VLAN and DHCP things.
Thank you for your help in advance!
Also, I asked the user to delete second Wi-Fi on her MacBook because sometimes she is connected to Guest and sometimes to Staff which is really wired and maybe this is causing problems. She is supposed to use "Staff" and nothing else but it looks she tried "Guest" before and now she is automatically jumping from one to other. Will see if this helps.
It's really a basic configuration, without anything special. We have router RV325 working as DHCP server with a couple of VLANs, one PoE+ switch, two ME enabled APs (master and backup) and six additional APs (all are 3802i).
Can you write me how to disable those two options?
Thank you for all your help!
This is a new error:
*apfReceiveTask: Apr 04 11:18:37.197: 5c:f9:38:8c:5e:68 Static IP client associated to interface management which cannot support client subnet.
In this case the client doesn't seem to use DHCP and has an IP configured that doesn't match the subnet configured for the SSID.
In the meantime was 22.214.171.124 released, please try this update regardless of this issue.
It also seems that this client has several different SSIDs of your company configured:
*apfMsConnTask_0: Apr 04 11:18:21.368: 5c:f9:38:8c:5e:68 Deleting client immediately since WLAN has changed
This could also be the main reason. They should only use 1 SSID, not several. Not sure if that is indeed the case, but it looks like there is another SSID besides the one called STAFF.
Did you resolve this issue?
Because i have the same proble. When users moves they cannot connect to another access point.
The version of Controller is 126.96.36.199
Please let me know if you have any solution.
Thanks in advance