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Beginner

MSE Location Analytics stopped collecting data

I'm using MSE 7.4 and using Location analytics.  I got 5 days of data, and now its no longer collecting data.

When i go to the location analytics GUI the only day i can select is almost 2 weeks ago.  When I run reports directly from the MSE, those work fine.

Any idea on where I can start looking?

20 REPLIES 20
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It will not let me post the rest of the log..  says i need moderator approval.  let see if it lets me attach.

I did see that the Database Free size was 0..  I dont know if thats the problem?

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Attached is the server info. 

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Here is getserverinfo with the IPs replaced

Health Monitor is running

Starting MSE Platform, Waiting to check the status.

MSE services are up, getting the status

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Server Config

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Product name: Cisco Mobility Service Engine

Version: 7.4.110.0

Health Monitor Ip Address: 1.1.1.1

High Availability Role: 1

Hw Version: V01

Hw Product Identifier: AIR-MSE-VA-K9

Hw Serial Number: xxxxxx_62909fa0-1f05-11e3-80c0-005056837292

Use HTTP: false

Legacy HTTPS: false

Legacy Port: 8001

Log Modules: 24516

Log Level: INFO

Days to keep events: 2

Session timeout in mins: 30

DB backup in days: 2

-------------

Services

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Service Name: Context Aware Service

Service Version: 7.4.0.45

Admin Status: Enabled

Operation Status: Up

Service Name: WIPS

Service Version: 1.0.4041.0

Admin Status: Disabled

Operation Status: Down

Service Name: Mobile Concierge Service

Service Version: 2.0.0.37

Admin Status: Disabled

Operation Status: Down

Service Name: Location Analytics Service

Service Version: 1.0.0.12

Admin Status: Enabled

Operation Status: Up

--------------

Server Monitor

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Server start time: Tue Oct 15 18:39:25 EDT 2013

Server current time: Thu Oct 17 11:33:33 EDT 2013

Server timezone: US/Michigan

Server timezone offset: -18000000

Restarts: 6

Used Memory (bytes): 181712032

Allocated Memory (bytes): 532873216

Max Memory (bytes): 954466304

DB virtual memory (kbytes): 0

DB virtual memory limit (bytes): 0

DB disk memory (bytes): 33657628288

DB free size (kbytes): 0

---------------

Active Sessions

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Session ID: 9691

Session User ID: 1

Session IP Address: 1xxxxxxx

Session start time: Thu Oct 17 10:15:08 EDT 2013

Session last access time: Thu Oct 17 11:29:02 EDT 2013

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Default Trap Destinations

----------------------------

Trap Destination - 1

-----------------

IP Address: xxxxxx

Last Updated: Mon Sep 16 16:12:05 EDT 2013

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Context Aware Service

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Total Active Elements(Wireless Clients, Tags, Rogue APs, Rogue Clients, Interferers, Wired Clients): 520

Active Wireless Clients: 181

Active Tags: 0

Active Rogue APs: 339

Active Rogue Clients: 0

Active Interferers: 0

Active Wired Clients: 0

Active Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients, Tags) Limit: 520

Active Sessions: 1

Wireless Clients Not Tracked due to the limiting: 1558

Tags Not Tracked due to the limiting: 0

Rogue APs Not Tracked due to the limiting: 564

Rogue Clients Not Tracked due to the limiting: 0

Interferers Not Tracked due to the limiting: 0

Wired Clients Not Tracked due to the limiting: 0

Total Elements(Wireless Clients, Rogue APs, Rogue Clients, Interferers, Wired Clients) Not Tracked due to the limiting: 2122

-------------------------

Context Aware Sub Services

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Subservice Name: Aeroscout Tag Engine

Admin Status: Disabled

Operation Status: Down

Subservice Name: Cisco Tag Engine

Admin Status: Enabled

Operation Status: Up

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Todd have you had a chance to review this?  or is there another method I should engage to resolve this issue?

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Looking at the information that you have provided I notice the following  ---

..... Not Tracked due to limiting:  2122    This may create some issues as the MSE license is not sufficient to track all client devices being seen by the AP/Controller.

Requesting a license that allows tracking more clients may be needed.

Also

You may try rebooting the MSE (this does not solve the licensing issue).

After reboot you can check that the service is running (ps ax | grep jboss)

Also you may check that there is drive space available on the MSE    (df -k).

Also you may upgrade to the latest 7.5 code version (if supported by the hardware).

Additional information may be found here ---

http://www.cisco.com/en/US/partner/products/ps9742/index.html

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Beginner

Any update?  can anyone help me with this?  Still having errors and the MSE is not collecting data past october 5th.